How smart is your tourist attraction?: Measuring tourist preferences of smart tourism attractions via a FCEM-AHP and IPA approach

Wang, Xia; Li, Xiang; Zhu, Feng; Zhang, Jinhe

doi:10.1016/j.tourman.2015.12.003

Cited by 293 publications

(212 citation statements)

References 38 publications

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“…Smartphones and other mobile technologies such as smartwatches, smart glasses or wristbands (wearables) constitute a key pillars for the development of SDs, which expect these mobile technologies to be used by visitors for many purposes, during all the stages of the trip and to interact dynamically with all stakeholders in different scopes (Choe & Fesenmaier, 2017;Gretzel, Werthner et al, 2015;X. Wang et al, 2016).…”

Section: Mobile Technologies Usementioning

confidence: 99%

Smart destinations and tech-savvy millennial tourists: hype versus reality

2019

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Purpose This paper aims to contrast the expectations placed on the smart destination as a theoretical management approach with the reality of emergent tech-savvy tourism demand by examining the response of this segment to three critical dimensions of technology use in the context of smart destinations. Tech-savvy tourists are here represented by highly educated Spanish millennial tourists. Design/methodology/approach Data were obtained through an online survey and analysed through descriptive techniques and exploratory factor analysis using SPSS. Literature review was critical for setting the foundations of the research in this novel context. Findings Results suggest the existence of a gap between the smart destination theoretical expectations and created hype and the real response of the examined demand in the three main scopes for this tourist-smart destination technology-based relationship, namely, mobile technology use, data sharing for personalised experiences and smart technologies for enhanced experiences. Research limitations/implications Convenience sampling was used, and the results of the study cannot be generalised to all millennial tourists. The research is a first approximation to the interrelationship between tourists and smart destinations. Practical/implications Tourists’ role and experiences mediated by information and communication technologies (ICTs) are decisive in smart destinations. Destination Management Organisations (DMOs), through their policies and actions, ought to take into account the limited predisposition of tourists in using mobile devices, sharing data and using smart technologies for their experiences. Privacy concerns appear to have special relevance for tourists and, therefore, for the future of smart destinations. Originality/value The findings offer relevant insights for smart destinations from a neglected angle hitherto, as they introduce several interesting nuances which do not match entirely the fast track taken by institutions, media and academia. This is critical for better understanding tourists in the current panorama, for DMOs and for the theoretical foundations of smart tourism. Besides, the exploratory data analysis reveals potential dimensions of millennials’ behaviour, which can be useful for further investigations.

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Section: Mobile Technologies Usementioning

confidence: 99%

Smart destinations and tech-savvy millennial tourists: hype versus reality

2019

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“…Analytic hierarchy process (AHP) was introduced by Saaty (1980), and it facilitates an approach to allocate the relative importance of evaluation items based on weights of criteria (Wang, 2016). A theoretical framework proposed by Saaty in this method can be used as a useful tool in making decisions about complex problems.…”

Section: Analytical Hierarchy Process (Ahp)mentioning

confidence: 99%

Prioritizing Key Factors of Executive Information Systems to Manage Data and Explain Strategy in Small and Medium Industries with AHP

Vakili

Jafari

2018

IJHRS

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Historically, executive managers have less opportunity to use computer compared with other members of a company. An executive information system has become a necessity as the only effective and complete information system for managers" learning in a competitive market. Skill is the main and essential issue in solving problems especially for executive managers. To improve skills and to apply insight, company managers need to use backup equipment like executive information systems (EIS). Concerning the importance and role of determining strategy in an organization and managing its information, it is tried to explain strategy and to manage data in small and medium industries using EISs. Managers have been informed of the importance of EISs; this paper selects the best strategies for small and medium industries by collecting data and managing collected data. The research case study is small and medium industries in Golestan Province. It is attempted in this research to strengthen and analyze weaker factors by evaluating and analyzing quantitative and qualitative criteria determined to prioritize them. Data integrity is considered the best factor after reviewing factors using hierarchy model and Expert Choice software.

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“…Their results show that the most significant pull factor for visits to Ljubljana is the cultural characteristics of the destination, followed by the attractiveness of the entertainment and nightlife offer. The authors use the analytic hierarchy process, a method that is gaining popularity in tourism studies which combines quantitative data from the more common choice ranking systems with qualitative data in the form of verbal responses to the same criteria, producing richer data for a more exploratory approach (Saaty, 1980;Wang et al, 2016). This combined method is particularly valuable for exploring tourist motivations to city destinations where the product offer, and associated range of pull factors, can be extremely broad and where ranking preferences is complex.…”

Section: Samantha Chaperonmentioning

confidence: 99%

Tourism in contemporary cities: 6th ITSA Biennial Conference

Chaperon

2017

IJTC

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How smart is your tourist attraction?: Measuring tourist preferences of smart tourism attractions via a FCEM-AHP and IPA approach

Cited by 293 publications

References 38 publications

Smart destinations and tech-savvy millennial tourists: hype versus reality

Smart destinations and tech-savvy millennial tourists: hype versus reality

Prioritizing Key Factors of Executive Information Systems to Manage Data and Explain Strategy in Small and Medium Industries with AHP

Tourism in contemporary cities: 6th ITSA Biennial Conference

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