How Patients Perceptions for Service Standard Communication, Commitment Management and Service Quality Effects Customer Satisfaction (Case Study for Public Hospital in Surabaya).

Setiawati, Lulu; Tjahjono., JosephineKurniawati

doi:10.21474/ijar01/5643

IJAR

2017

DOI: 10.21474/ijar01/5643

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How Patients Perceptions for Service Standard Communication, Commitment Management and Service Quality Effects Customer Satisfaction (Case Study for Public Hospital in Surabaya).

Lulu Setiawati¹,

JosephineKurniawati Tjahjono.²

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How Patients Perceptions for Service Standard Communication, Commitment Management and Service Quality Effects Customer Satisfaction (Case Study for Public Hospital in Surabaya).

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