“…Organizations implement enterprise systems (ESs) to enable and support their operations and processes (Berente et al , 2019; Greenwood et al , 2019; Sykes, 2015; Sykes and Venkatesh, 2017). Although ES implementations generally have a positive impact on organizational and individual outcomes (Greenwood et al , 2019; Staehr et al , 2012; Tian and Xu, 2015), there are considerable challenges associated with these implementations that are typically considered complex and susceptible to cost overruns, time delays and scope creep (Berente et al , 2019; Markus and Tanis, 2000; Seddon et al , 2010). In fact, notwithstanding decades of collective experience, knowledge and best practices related to ES implementations in organizations, implementation failures and numerous post-implementation challenges are still highly prevalent (e.g.…”