How Do Controls Impact Employee Trust in the Employer?

Weibel, Antoinette; Hartog, Deanne N. Den; Gillespie, Nicole; Searle, Rosalind; Six, Frédérique; Skinner, Denise

doi:10.1002/hrm.21733

Cited by 77 publications

(108 citation statements)

References 111 publications

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“…Further, formalized structure will be evaluated as a protective mechanism for employees since it reduces the risk and vulnerability (e.g. Weibel et al, 2016) of them when they trust in organization. All of these will facilitate the development of POS.…”

Section: Discussionmentioning

confidence: 99%

“…Krasman (2014) reports that formalization positively relates to subordinates' perceptions of their supervisors' trustworthiness and more strongly for subordinates who ranked higher on straightforwardness. Weibel et al (2016) claims that organizational controls are positively related to employee trust in their organization, and only have a negative effect on trust when they are overly rigid, inconsistently applied or incentivize untrustworthy behavior. Shaw (1997) mentions that employees would perceive more support from their organization, when the organization creates a culture of trust in which organizational policies and procedures are consistent with employees' expectations.…”

Section: Hypothesis 1: Formalization Positively Affects Perceived Orgmentioning

confidence: 99%

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Moderating Role Of Trust On Relationship Between Formalization And Perceived Organizational Support

Bitmiş¹

2017

The European Proceedings of Social and Behavioural Sciences

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As perceived organizational support (POS) has been found to have a strong impact on some important organizational outcomes such as performance, organizational commitment, and job satisfaction, a bundle of research has recently been tried to shed light on discovering the antecedents of POS. Thus, this study attempts to identify the effect of formalization, as one of the important dimension of organizational structure, on POS by evaluating the moderating role of trust in organization. The survey of this study is conducted on 343 administrative support staff, who works for airline industry. In order to understand the moderating effect of trust between formalization and POS, hierarchical moderated regression analysis has been employed. The results reveal that formalization positively and significantly affects perceived organizational support, while trust in organization moderates this relationship. More specifically, this relationship will be stronger when trust in organization is high. In other words, the relationship between formalization and POS will be weaker when trust in organization is low. Furthermore, the results are discussed and some suggestions for future research are proposed.

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Section: Discussionmentioning

confidence: 99%

Section: Hypothesis 1: Formalization Positively Affects Perceived Orgmentioning

confidence: 99%

Moderating Role Of Trust On Relationship Between Formalization And Perceived Organizational Support

Bitmiş¹

2017

The European Proceedings of Social and Behavioural Sciences

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“…The results indicate that management can have an influence on how employees perceive security policies. Moreover, the rich literature of trust and control points toward another benefit: Trust in the management reduces the risk that employees perceive security policies as a sign of management distrust in them and their abilities [60]-employees might understand that ISP are not designed to reduce their freedom but to enhance their protection. In addition, with high levels of trust, employees are likely to internalize the organization's goals and thus are more willing to protect the company by accepting the policies [61,62].…”

Section: Principal Findingsmentioning

confidence: 99%

Why Employees (Still) Click on Phishing Links: An Investigation in Hospitals

et al. 2019

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Background: Hospitals have been one of the major targets for phishing attacks. Despite efforts to improve information security compliance, hospitals still significantly suffer from such attacks, impacting the quality of care and the safety of patients. Objective: This study aimed to investigate why hospital employees decide to click on phishing emails by analyzing actual clicking data. Methods: We first gauged the factors that influence clicking behavior using the theory of planned behavior (TPB) and integrating trust theories. We then conducted a survey in hospitals and used structural equation modeling to investigate the components of compliance intention. We matched employees' survey results with their actual clicking data from phishing campaigns. Results: Our analysis (N=397) reveals that TPB factors (attitude, subjective norms, and perceived behavioral control), as well as collective felt trust and trust in information security technology, are positively related to compliance intention. However, compliance intention is not significantly related to compliance behavior. Only the level of employees' workload is positively associated with the likelihood of employees clicking on a phishing link. Conclusions: This is one of the few studies in information security and decision making that observed compliance behavior by analyzing clicking data rather than using self-reported data. We show that, in the context of phishing emails, intention and compliance might not be as strongly linked as previously assumed; hence, hospitals must remain vigilant with vulnerabilities that cannot be easily managed. Importantly, given the significant association between workload and noncompliance behavior (ie, clicking on phishing links), hospitals should better manage employees' workload to increase information security. Our findings can help health care organizations augment employees' compliance with their cybersecurity policies and reduce the likelihood of clicking on phishing links.

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“…Formal control refers to the rules on official documents and is always carried out by managers while informal controls refer to norms and are usually applied to peers. By [9], there are three kinds of controls, first, control over the achievement of goals and results, second, process control is related to compliance with procedures, and third, normative control is the alignment of values between employees.…”

Section: Strategic Constituencies Satisfactionmentioning

confidence: 99%

The Effect of Leadership, Control System, and Motivation to Work on Effectiveness of Organization

Panday¹,

Rusen²,

Nasution³

et al. 2019

Proceedings of the Proceedings of 1st Workshop on Environmental Science, Society, and Technology, WESTECH 2018, December 8th, 2

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This causal study is aimed to obtain information related to the effect of leadership, control system, and motivation to work on the effectiveness of an organization, conducted at XYZ University. The research used 116 samples selected randomly. The data analyzed by path analysis after all variables are put into a correlation matrix. The investigation resulted that there are direct effects of (1) leadership on the effectiveness of an organization, (2) guidance on motivation to work, (3) control system on effectiveness of organization, (4) control system on motivation to work, and (5) motivation to work on the efficiency of organization. The result should be put into consideration in improving the effectiveness of the organization.

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How Do Controls Impact Employee Trust in the Employer?

Abstract: Do organizational controls facilitate or hinder employees' trust in their organi

Cited by 77 publications

References 111 publications

Moderating Role Of Trust On Relationship Between Formalization And Perceived Organizational Support

Moderating Role Of Trust On Relationship Between Formalization And Perceived Organizational Support

Why Employees (Still) Click on Phishing Links: An Investigation in Hospitals

The Effect of Leadership, Control System, and Motivation to Work on Effectiveness of Organization

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