Abstract:Purpose Maximising real efficiency benefit (REB) is currently being replaced with access to private finance as core public–private partnership (PPP) adoption motive. This later choice focusses on short-term performance, compromising REB and the procurement of infrastructure that meets the need of the present and future generations, which the former accomplishes. The paper aims to review these observed changes to understand the rationales and significance behind such switch.Design/methodology/approach Secondary… Show more
“…More importantly, the reference framework (refer to Figure 5) provides three main functions, along with 20 subfunctions, which can be used systematically by firms considering the multiple-level groups. Moreover, if the results are compared with other studies and the difference is described, some of the parts in Figure 5 remain true to previous studies concluded: (1) closeout claims [26]; (2) improvement of organisational ambidexterity [31][32][33]72,73]; (3) dispute settlement [23,77,79,81]; (4) claim phases and timeline [9,61,62]; (5) CMO maturity level [21]; (6) claim performance indicators [22,58]. However, as previous scholars have reported on OPM-related decisions [17,19,20], past research has not figured out how all of these behavioural-based concepts can be integrated into the design structure of CMO in firms' organisations.…”
Section: Discussion and Contributionsmentioning
confidence: 56%
“…This study's principal contribution is that integrated X-inefficiency and ambidexterity theories [32,[63][64][65] (which capture the intra-firm irrational managerial decisions, particularly in international firms) can improve claim performance [22]. Specifically, this research contributes to current CMO literature by developing the reference framework on how different influences among the reference framework's elements lead to better organisational claim performance.…”
Section: Contributions To Theorymentioning
confidence: 94%
“…Recently, organisational ambidexterity and X-inefficiency theories have gained some traction as a theoretical foundation to explain intra-firm related phenomena [32,[62][63][64][65]. This present study attempts to integrate the X-inefficiency theory with organisational ambidexterity theory as a plausible choice to improve organisational claim performance.…”
Section: Theories Foundations Of Cmo Within Project-based Organisationsmentioning
confidence: 97%
“…However, the performance dimensions and indicators with CMO-related levels and its intra-firm structure are yet to be fully understood. Some researchers [32,33] proffer that integrating organisational ambidexterity theory with X-inefficiency theory is relevant, resulting in more qualitative insights into intra-firms' behavioural dynamics. An unanswered question, however, is: how do PBOs design an OPM-based CMO approach for improving industry-related claim performance?…”
A claim management office (CMO) is a new intra-organisation fit based on an organisational project management (OPM) approach and deals specifically with improving claim performance. However, CMOs are either misunderstood or often overlooked in construction companies, mainly due to ignorance of the OPM context but further exacerbated by a lack of real case study research on how to adopt CMOs in these organisations. To address this knowledge gap, this present study integrates organisational ambidexterity with X-inefficiency theory (due to organisation intra-firm irrational decisions when managing such claims) to generate a reference framework for the CMO by probing its implementation within an international construction firm. A multi-method approach, including a single case study (a firm which adopted a CMO) and internal and external expert panels, was used for sampling, data collection, analysis and validation of the framework. The reference framework provides new perspectives on how construction-related companies and practitioners can adopt a CMO structure, which enables them to improve claims performance by planning in three interrelated activities, viz. function-, process- and performance-based. Theoretically, findings also contribute to the X-inefficiency and organisational ambidexterity theories, specifically, how different influences among the reference framework’s elements lead to better organisational claim performance as a plausible roadmap for future work.
“…More importantly, the reference framework (refer to Figure 5) provides three main functions, along with 20 subfunctions, which can be used systematically by firms considering the multiple-level groups. Moreover, if the results are compared with other studies and the difference is described, some of the parts in Figure 5 remain true to previous studies concluded: (1) closeout claims [26]; (2) improvement of organisational ambidexterity [31][32][33]72,73]; (3) dispute settlement [23,77,79,81]; (4) claim phases and timeline [9,61,62]; (5) CMO maturity level [21]; (6) claim performance indicators [22,58]. However, as previous scholars have reported on OPM-related decisions [17,19,20], past research has not figured out how all of these behavioural-based concepts can be integrated into the design structure of CMO in firms' organisations.…”
Section: Discussion and Contributionsmentioning
confidence: 56%
“…This study's principal contribution is that integrated X-inefficiency and ambidexterity theories [32,[63][64][65] (which capture the intra-firm irrational managerial decisions, particularly in international firms) can improve claim performance [22]. Specifically, this research contributes to current CMO literature by developing the reference framework on how different influences among the reference framework's elements lead to better organisational claim performance.…”
Section: Contributions To Theorymentioning
confidence: 94%
“…Recently, organisational ambidexterity and X-inefficiency theories have gained some traction as a theoretical foundation to explain intra-firm related phenomena [32,[62][63][64][65]. This present study attempts to integrate the X-inefficiency theory with organisational ambidexterity theory as a plausible choice to improve organisational claim performance.…”
Section: Theories Foundations Of Cmo Within Project-based Organisationsmentioning
confidence: 97%
“…However, the performance dimensions and indicators with CMO-related levels and its intra-firm structure are yet to be fully understood. Some researchers [32,33] proffer that integrating organisational ambidexterity theory with X-inefficiency theory is relevant, resulting in more qualitative insights into intra-firms' behavioural dynamics. An unanswered question, however, is: how do PBOs design an OPM-based CMO approach for improving industry-related claim performance?…”
A claim management office (CMO) is a new intra-organisation fit based on an organisational project management (OPM) approach and deals specifically with improving claim performance. However, CMOs are either misunderstood or often overlooked in construction companies, mainly due to ignorance of the OPM context but further exacerbated by a lack of real case study research on how to adopt CMOs in these organisations. To address this knowledge gap, this present study integrates organisational ambidexterity with X-inefficiency theory (due to organisation intra-firm irrational decisions when managing such claims) to generate a reference framework for the CMO by probing its implementation within an international construction firm. A multi-method approach, including a single case study (a firm which adopted a CMO) and internal and external expert panels, was used for sampling, data collection, analysis and validation of the framework. The reference framework provides new perspectives on how construction-related companies and practitioners can adopt a CMO structure, which enables them to improve claims performance by planning in three interrelated activities, viz. function-, process- and performance-based. Theoretically, findings also contribute to the X-inefficiency and organisational ambidexterity theories, specifically, how different influences among the reference framework’s elements lead to better organisational claim performance as a plausible roadmap for future work.
“…Furthermore, the scholars Khan et al (2021) found that excellent PG boosts project performance, allowing for prompt and efficient risk management and control. In addition, Anago (2022) discovered that well-articulated and receptive governance configurations are significant PS elements for “public-private partnership” (PPP) initiatives. Although empirical research on the association between PS and PG is limited (Biesenthal and Wilden, 2014; PMI, 2016), it depicts a favorable trend.…”
Section: Relationship Of Project Governance With Project Successmentioning
Purpose
The purpose of this study is to determine how project governance influences project success. According to the authors, such an effect is mediated by organizational support and project team cohesion. The direct and indirect effects of organizational support and project team cohesion provided helpful information. The authors’ objective is to contribute to the project management knowledge of how project team cohesion plays a significant role in project success.
Design/methodology/approach
Data were collected from 350 employees working in Pakistan’s oil and gas industry. Four prime oil and gas exploration companies were selected as samples based on their contribution to the revenue. SPSS v23 and AMOS v23 were used for constructing structural equation modeling and path analysis to examine the direct and indirect effects.
Findings
The results revealed that project governance is positively related to project success. Furthermore, organizational support and project team cohesion mediated the relationship between project governance and project success.
Originality/value
Team cohesion has been primarily a topic of interest in sports psychology literature, education and medical sciences. There is an expressed need to investigate team cohesion issues in the broad domain of organizational development, specifically the project management literature. This study contributed by discussing team cohesion in the project context. Second, project governance was investigated using the conservation of resources theory. The lens of intellectual capital was applied to examine intangible resources of project governance like rules, regulations and directives for project success.
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