Hotel room cleaning: Time study and analysis of influential variables in a Spanish hotel

Abstract

Purpose: Housekeeping is an important hotel process from the point-of-view of the number of work hours it takes and its impact on customer satisfaction. However, few previous scientific studies have addressed this topic or the variables that are determinants of the time required to clean a room.Design/methodology/approach: A stopwatch Time Study has been performed in a 4-star-hotel. Additionally, data on several variables that could affect cleaning time have been collected and subjected to regression analysis.Findings: Results show that only the task-related variables have a statistically significant influence on total cleaning time. None of the analyzed employee-related variables have any effect on cleaning time. Moreover, five tasks represent over 2/3 of the total cleaning time.Originality/value: In addition to empirically identifying the variables that influence cleaning time and to what extent, this study demonstrates the advantages of using stopwatch time studies to establish cleaning times.

Penentuan Waktu Baku Optimal dan Analisis Beban Kerja Pada Bagian Produksi Udang PCDTO-IQF di PT. Indo American Seafoods

“…Secara pengertian, time study adalah suatu teknik atau pendekatan yang dapat digunakan untuk memperoleh standar produktivitas atau standar waktu kerja (Aguilar-Escobar et al, 2021). Standar kerja yang dimaksud adalah waktu bagi pekerja yang sudah terlatih atau tim pekerja yang sudah terlatih untuk melaksanakan tugas sesuai metode yang telah ditetapkan.…”

Analysis of Guest Room Service by Room Attendants in the Housekeeping Department

“…One of them is the same as the case study in a hotel in Spain where the average room cleaning depends on the status of the room seen in the standard room where the standard cleaning room of guests who stay for 15 minutes while the room check-out up to 30 minutes. (Aguilar-Escobar, 2021). Judging from the descriptive statistics of room cleaning recorded using a percentage of 100 percent, the three longest times in cleaning the room are 1) making bed by 22.97 percent, bedside table and table 13.72 percent, and washbasin, mirror and shower screen 13.29 percent.…”

Comparisons of Trunk Motions and Low Back Injury Risk between Alternative Hotel Room Cleaning Methods

“…In a timed study of hotel housekeeping tasks, cleaning the bathroom and furniture cleaning were among the top five individual room cleaning tasks when accounting for time spent cleaning [ 23 ], with combined bathroom-cleaning tasks accounting for 33% of room cleaning time and cleaning furniture for 14%. When studying cardiovascular demands for hotel room cleaning work, dusting and bathroom-cleaning ranked second and third, respectively, for peak percent heart rate reserve among five room cleaning tasks studied [ 24 ].…”