Analysis of Guest Room Service by Room Attendants in the Housekeeping Department
Ni Nyoman Ayu Suriyani,
I Made Gede Darma Susila,
I Made Suwitra Wirya
Abstract:Good or bad service of this room section or often called room attendant in affecting guest satisfaction directly.This is because this product is sought after by guests staying at the hotel so that the service requires specialattention. The purpose of this study is to see the general description of hotel room service and changes inphysical services that occur in hotel room service by room attendants from the past to the present. A qualitativedescriptive approach was used based on data collected through observat… Show more
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