Hotel maintenance management in Sanya, China

Pitt, Michael; Cannavina, Dominique; Sulaiman, Raha; Mahyuddin, Norhayati; Wu, Cenlang

doi:10.1108/jfm-12-2015-0034

Cited by 8 publications

(7 citation statements)

References 10 publications

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“…For instance, hotel guest room cleanliness influences loyalty and consumption behaviour (Torres and Kline, 2006;Barber and Scarcelli, 2010;Zemke et al, 2015;Park et al, 2019). Furthermore, hotels may achieve higher customer loyalty and retention if the maintenance team is well-managed (Pitt et al, 2016). Therefore, a hotel building must be well-maintained to function and operate efficiently (Ihsan and Alshibani, 2017;Ghazi, 2016;Ceylan and T€ ulbentçi, 2020).…”

Section: Facilities Management Services In Hotelsmentioning

confidence: 99%

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Assessment of facilities management sourcing approaches in hotels in Ghana: a study of selected hotels in Wa

Alhassan

Kidido

Tannor

2023

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PurposeThe study aims to assess the sourcing approaches used in providing facilities management (FM) services in hotels. It further explores the factors that influence hotels' choice of sourcing approach and the challenges.Design/methodology/approachThe study used a case study design. Simple random, census and purposive sampling techniques were used to select the hotels and respondents. Data were collected using interviews and analysed thematically. The data were presented in narration and direct quotes from the respondents. The critical factors influencing outsourcing decisions were ranked using the relative importance index. This study is based on a single case. Therefore, further research should be conducted to expand the scope of study nationwide as a step toward making the results more robust.FindingsBoth in-house and outsourcing sourcing approaches were used to provide FM services. In-house FM services mainly focused on cleaning, security and aspects of maintenance. Internet and information technology related services and other maintenance activities were also outsourced. Outsourcing decisions in the various hotel categories were mostly guided by the cost of outsourcing, core business, lack of in-house skills and hotel size.Practical implicationsFM strategy can be developed to guide the management of FM activities in hotels. An approach that adds value and enhances the activities of hotels and provides convenience to customers must be adopted by hotels. Further studies should be conducted on the cost implications of the two main sourcing approaches, as well as the impact of sourcing approaches on customer satisfaction. An additional study should focus on the driving factors influencing the cost and quality of outsourced FM services in hotels. This will help provide comprehensive information on effective FM sourcing approaches and the operations of hotels.Originality/valueThe study focused on the sourcing approaches used by hotels to provide FM services. It also explored the influencing factors and challenges of FM practices in hotels.

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Section: Facilities Management Services In Hotelsmentioning

confidence: 99%

“…, 2019). Furthermore, hotels may achieve higher customer loyalty and retention if the maintenance team is well-managed (Pitt et al. , 2016).…”

Section: Literature Reviewmentioning

confidence: 99%

Assessment of facilities management sourcing approaches in hotels in Ghana: a study of selected hotels in Wa

Alhassan

Kidido

Tannor

2023

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“…Maintenance is therefore necessary throughout the period when the building remains in use or in occupation and to ensure its optimum performance throughout its life cycle. Pitt et al (2016) define maintenance as an effort of the administration to keep a physical asset, or restore it to a condition that enables it to perform a required function. Managers consider the preventive planned maintenance a prudent investment, resources that are invested today, are lower in the future and ensure the increase of the useful life of the property.…”

Section: Building Maintenancementioning

confidence: 99%

Management for maintenance of public education

Ferreira

Souza

2021

Gest. Prod.

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Public education buildings require a plan for the conservation and maintenance of its various systems and facilities. In practice, it can be seen that there are major challenges in managing the maintenance of the Federal Universities in Minas Gerais State involving a lack of financial resources, disqualified and insufficient workforce, lack of investment in the Information Technology sector specific for this purpose, absence of a plan or program for maintenance, absence of specific actions in maintaining structured steel constructions, lack of technical staff for the preparation of inspections, reports and memorial, among others. Faced with this disturbing reality, this study aims to propose guidelines for maintenance of the buildings of public educational institutions, in order to improve the quality of maintenance of these buildings. The methodological approach adopted is the exploratory case study. An investigation of 11 public educational institutions of Minas Gerais is performed. The main contributions of the work refer to the proposition of maintenance management guidelines such as the knowledge of the buildings, the management through software and maintenance program to be used and replicated for other educational institutions of similar characteristics.

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“…Pemeliharaan preventif dilakukan sebelum terjadinya kerusakan, sedangkan pemeliharaan emergensi atau darurat dilaksanakan segera setelah terjadinya kerusakan dengan tujuan menghindari kerusakan yang lebih besar. Green hotel dalam pemeliharaannya diwajibkan memakai bahan yang ramah lingkungan dan dapat berkontribusi terhadap peningkatan kualitas lingkungan dan efisiensi energi (Pitt 2016). Dalam operasional dan pemeliharaannya, green hotel memerlukan sertifikasi dan terdapat penghargaan untuk hotel di Indonesia yang sukses melaksanakan green hotel (Rahmafitria 2014).…”

Section: Pendahuluanunclassified

Pemeliharaan ramah lingkungan Hotel Mandalawangi Tasikmalaya berbasis ASEAN green hotel standard

Fadjarwati

Nurzakiah

2021

JPLB

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Perubahan iklim merupakan tantangan bagi operasional bisnis salah satunya yakni bisnis hotel. Untuk mengatasi perubahan iklim tersebut, pelaku bisnis mencari solusi yang dapat memberikan keberlanjutan dengan konsep green hotel. Green hotel memiliki konsep operasional dan pemeliharaan yang ramah lingkungan. Salah satu hotel yang menerapkan konsep green hotel adalah Hotel Mandalawangi yang berlokasi di Kota Tasikmalaya. Tujuan penelitian ini adalah untuk mengetahui pemeliharaan di Hotel Mandalawangi dengan teknik metode pengumpulan data dengan wawancara dan observasi lalu membandingkan dengan kriteria standar green hotel ASEAN. Hasil penelitian menunjukkan bahwa Hotel Mandalawangi telah melaksanakan 59,25% dari total kriteria persyaratan green hotel ASEAN, sehingga Hotel Mandalawangi perlu mengurangi penggunaan zat kimia, mengoptimalkan operasional dan pemeliharaan yang telah ada dan melaksanakan program pelatihan bagi sumber daya manusia.

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Hotel maintenance management in Sanya, China

Cited by 8 publications

References 10 publications

Assessment of facilities management sourcing approaches in hotels in Ghana: a study of selected hotels in Wa

Assessment of facilities management sourcing approaches in hotels in Ghana: a study of selected hotels in Wa

Management for maintenance of public education

Pemeliharaan ramah lingkungan Hotel Mandalawangi Tasikmalaya berbasis ASEAN green hotel standard

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