Hospitality: A Call for Dialogue

Gilje, RN Fredricka L.

doi:10.1111/j.1744-6198.2004.tb00013.x

Cited by 10 publications

(4 citation statements)

References 18 publications

(20 reference statements)

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“…They constitute a temporary shared moment which acknowledges the other through a hospitable interaction (Lugosi, ). In congruence with our findings, it is this emotional, socially connecting form of hospitality which we suggest forms the basis of healing and is most beneficial in healthcare (Bunkers, ; Gilje, ).…”

Section: Discussionsupporting

confidence: 90%

“…Hospitality was highly salient when visibly seen in nursing care delivery, as manifested in the lived experiences of these hospitalised patients. When a patient experiences hospitality, it leads to an overall feeling of being cared about (Bunkers, ; Gilje, ; Peloquin, ; Renzenbrink, ). Many such special moments of hospitality were uncovered in these stories and evoked different emotions: feeling respected, feeling listened to, feeling special, feeling noticed and feeling happy.…”

Section: Discussionmentioning

confidence: 99%

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Patients’ experiences of nurses’ heartfelt hospitality as caring: A qualitative approach

Kelly

Clair

Holroyd

2018

Journal of Clinical Nursing

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Aims and Objectives:To answer the question "What is the lived experience of hospitality during a patient's hospital stay for elective surgery?" Background: Hospitality centres on a host offering comfort to others, as in a personal care context. Caring constitutes the essence of what it is to be human, having a profound effect on well-being and recovery from surgery. Caring is one of the most elusive and diversely contested concepts in nursing; however, care provided by nurses seldom transcends as deep human connections and social utility. This study explored the nature, meaning and experience of hospitality as care from the perspective of elective surgery patients. Consolidated Criteria for Reporting Qualitative criteria were used.Design: A hermeneutic phenomenological methodology.Methods: Data were gathered through semi-structured, face to face interviews with seven patients from both private and public hospitals, and from different cultural backgrounds.Results: Three interpretative notions were as follows: experiences of hospitality as feeling "really" cared for, being at ease and being healed. Hospitality exists in the receiver's lived experience, evoking a special moment which leads to feelings of great comfort and feelings of being truly cared about. When hospitality is received, patients feel a connection; they begin to trust and their healing begins. Conclusion:The offering of often small, yet heartfelt acts of hospitality, indicated that nurses can evoke powerful lived experiences which benefit patients undergoing elective surgery. Relevance to clinical practice: The importance of prioritising emotional and social connections to the hospitality experience needs emphasis at all levels of the clinical structure. Hospitality as caring needs to form a part of all undergraduate and postgraduate nursing curricula, and ongoing professional development. The participant quotes presented in this article could form exemplars for the provision of hospitable nursing care practices, highlighting nurses getting to know and understand their patients, and being interested in their lives. K E Y W O R D S caring, hospital care, nursing education, patients' experiences, phenomenology, qualitative, surgery

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Section: Discussionsupporting

confidence: 90%

Section: Discussionmentioning

confidence: 99%

Patients’ experiences of nurses’ heartfelt hospitality as caring: A qualitative approach

Kelly

Clair

Holroyd

2018

Journal of Clinical Nursing

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“…It should be noted that up to now most of the attempts to explore these issues involved theoretical discussions (e.g. Gilje 2004;Lashley 2000;Bell 2007;Hemmington 2007), with only a few exceptions, that involved empirical investigations, such as Brotherton's (2005) study on the perceptions of hotel guests, and Lashley et al's (2005) study on students' perceptions of the dining experience.…”

Section: Article Historymentioning

confidence: 98%

The Nature of the Hospitality Industry: Present and Future Managers' Perspectives

Pizam¹,

Shani²

2009

Anatolia

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This study examines the distinct characteristics of the hospitality industry through use of personal interviews with general managers of leading hotels, and focus groups among hospitality management students. The managers commonly characterized the industry from an outward perspective focusing on industry features such as the relatively extensive and deep host-guest relationship, as well as the on-going tension between opposing trends and aspects, such as progress vs. stagnation, ordinary vs. extraordinary, and hospitability vs. profitability. Alternatively, the students adopted a more inward perspective of the industry, emphasizing hospitality work attributes; such as the intensive teamwork and solidarity among hospitality employees, along with mixed and contrasting images of variation vs. repetitiveness, hospitableness vs. emotional labor, and hard labor vs. alternative lifestyle.

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“…The nature of hospitality in Malaysia Hospitality has been defined by many authors, but the general meaning refers to welcoming guests with kindness, courtesy and respect. Gilje (2004) defined hospitality as a moral imperative that involve kindliness, civility and legislated duty. According to Grove (1965), hospitality is a hospitable act or practice with sincere and generous welcome and entertainment of strangers and guests either socially or commercially.…”

Section: Literature Reviewmentioning

confidence: 99%

Hospitality internship program insights

Pusiran

Janin

Ismail

et al. 2020

WHATT

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Purpose The purpose of this paper is to provide some insights on current industry internship practices and the perceptions of students during their internship experience. This paper also highlights some issues pertaining to internship from the students’ and the industry’s perspective Design/methodology/approach The paper utilises qualitative research methodology using in-depth interviews. Findings The sources of conflict arising between the two parties need to be addressed carefully so as to create a win–win situation. The paper offers some suggestions for higher education institutions as to how to establish better guidelines for student internships as well as for industry operators.. Originality/value Internship, industrial training, practical training or work-integrated learning refers to the involvement of students, institutions and colleges of higher learning in the industry. Internship provides an opportunity for students to experience first-hand, a work-related learning process. Given this, the involvement of industry in accepting students onto well-designed internship programmes is very much needed, so as to ensure the completion of a balanced period of study for a career in hospitality and tourism.

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Hospitality: A Call for Dialogue

Cited by 10 publications

References 18 publications

Patients’ experiences of nurses’ heartfelt hospitality as caring: A qualitative approach

Patients’ experiences of nurses’ heartfelt hospitality as caring: A qualitative approach

The Nature of the Hospitality Industry: Present and Future Managers' Perspectives

Hospitality internship program insights

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