Hospital Patient Satisfaction

Hall, Mark; Elliott, Kevin M.; Stiles, Gerald W.

doi:10.1300/j043v07n02_08

Cited by 17 publications

(5 citation statements)

References 9 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Respondents reported good results with the care provided from the professionals, with scores above four points, but the amenities were rated below this score. The present findings seem to be consistent with another study 7 , which found the following factors to be scored, in descending order: medical performance, nursing staff, amenities and accessibility. In another study in Israel 8 , the attitudes of nurses and medical care were the most important determinants of patient satisfaction with the care received.…”

Section: Discussionsupporting

confidence: 93%

Inpatients’ opinions on a hospital in Portugal

Silva

Oliveira

2013

F1000Res

View full text Add to dashboard Cite

Background: Little is known about the relationship between the opinions of inpatients and the degree to which hospitals are improving in performance over time. The aim of this study was to determine the personal assessment level of inpatients or their representatives regarding aspects of health care in an internal medicine ward. Methods: We carried out a questionnaire in September 2011 with 284 discharged patients and patient representatives, focusing on their opinions about the department, health professionals and amenities, with response options ranging from 1 (very bad) to 5 (very good). The relationships between domains from the questionnaire and socio-demographic factors were examined using a t-test and one-way ANOVA. Results: The response rate was 78%. The patients showed a slightly higher mean score (m) for factors in the medical care domain than did the patient representatives (m = 4.51 vs. m = 4.27; p = 0.014). The mean score of all the items in all domains was 4.24; this allowed us to determine the difference from the overall mean (DIFM) for medical care (DIFM = 0.18; p = 0.000), foods (DIFM = –0.31; p = 0.000), diagnostic tests (DIFM = –0.15; p = 0.036) and transport (DIFM = –0.41; p = 0.000). Respondents with a medium or higher educational level gave lower scores to the domains food (m = 3.74; p = 0.004), diagnostic tests (m = 3.72; p = 0.04) and transport (m = 3.62; p = 0.025) than those with lower educational levels. The domains facilities (m = 2.4; p = 0.04) and diagnostic tests (m = 3.63; p = 0.009) were given lower scores by those aged <50 years compared with older respondents. Conclusions: Our findings suggest that the evaluation of the responders will allow the hospital management to make improvements in the quality of care.

show abstract

Section: Discussionsupporting

confidence: 93%

Inpatients’ opinions on a hospital in Portugal

Silva

Oliveira

2013

F1000Res

View full text Add to dashboard Cite

show abstract

“…Individuals not recruited and not followed up differed significantly from those included in the analysis in age, gender, and level of health, all characteristics that have been shown to be significantly related to satisfaction and communication ratings. The bias in the sample, that patients not followed up in the one‐month survey were more likely to have public assistance for medical coverage and to be male and African American, may artifactually raise our estimation of patient's ratings of their attending physicians' communication behaviors, given that the last two characteristics are associated with lower ratings of physician communication behaviors (Hall, Elliott, and Stiles 1993). However, the response rate in our sample of eligible discharged patients of 75 percent is similar to the typical response rates for hospital satisfaction surveys (Sitzia and Wood 1998).…”

Section: Discussionmentioning

confidence: 99%

“…Nursing care, report of pain while in the hospital, level of health, race, age, gender, socioeconomic level have all been shown to affect patient's ratings of the care they receive in the hospital (Hall, Elliott, and Stiles 1993). To control for these variables, we asked patients during the 1‐month follow‐up survey to rate whether they had confidence and trust in the nurses treating them on a three‐point scale: Yes, always; Yes, sometimes; No, never.…”

Section: Methodsmentioning

confidence: 99%

“…Physicians' communication behaviors are important contributors to patient satisfaction in the outpatient setting (Stewart 1995; Williams, Weinman, and Dale 1998). In the inpatient setting, several studies have indicated that the quality of aspects of communication with physicians is important to hospitalized patients (Rubin 1990; Hall, Elliott, and Stiles 1993; Moller‐Leimkuhler et al 2002).…”

mentioning

confidence: 99%

See 1 more Smart Citation

Does Doctor–Patient Communication Affect Patient Satisfaction with Hospital Care? Results of an Analysis with a Novel Instrumental Variable

Clever

Jin

Levinson

et al. 2008

Health Services Research

157

105

View full text Add to dashboard Cite

The primary outcome was patients' ratings of their overall satisfaction with hospital care, and the primary independent variable was patients' ratings of their physicians' communication behaviors. To remove possible confounding of the association between patient ratings of physician communication and overall satisfaction by other patient-specific attributes, we created an instrumental variable (IV) in a two-stage linear regression. The IV was the mean of the communication ratings given to each physician by the other patients cared for by that physician. PRINCIPLE FINDINGS/CONCLUSIONS: Three thousand one hundred and twenty-three patients were included in the analysis. In the ordinary least squares regression, there was a significant positive relationship between overall satisfaction and overall ratings of attendings' communication behaviors, with an increase in overall satisfaction of 0.58 points on a 5-point scale for each 1-point increase in overall attendings' communication behaviors, p<.001. This relationship was maintained but attenuated in the IV regression, with a coefficient of 0.40, p=.046. Although we find that the relationship between patient communication ratings and overall patient satisfaction may be confounded by patient-level factors, we nevertheless continue to find evidence of a statistically significant and sizable relationship between physicians' communication behaviors and overall patient satisfaction after controlling for such factors.

show abstract

“…Patient satisfaction adapted from Tucker and Adams [46], was measured using 9 items, and a sample item is I have easy access to a medical specialist I need. Medical equipment (ME) comprised of 4 items with the sample item the use of up-to date medical equipment is well managed [47]. Information received (IR) included 4 items, and distance from hospital (DFH) included 3 items from Thi, et al [48].…”

Section: Methodsmentioning

confidence: 99%

Promoting OPD Patient Satisfaction through Different Healthcare Determinants: A Study of Public Sector Hospitals

Hussain

Asif

Jameel

et al. 2019

IJERPH

View full text Add to dashboard Cite

Patient satisfaction is a core tool for measuring the performance of the hospitals as well as the service provider and the services that they are providing to the patients. The aim of this research is to evaluate how information received, medical equipment, distance from the hospital, and physical infrastructure influenced patient satisfaction at public hospitals in Southern Punjab, Pakistan. An exploratory research technique was used. We distributed 700 questionnaires through a random method, and 579 provided proper responses. A confirmatory factor analysis (CFA) and a regression analysis were used for the data analysis. The study results illustrated that medical equipment, information received, distance from the hospital, and physical infrastructure had significantly positive impacts (p = 0.001) on patient satisfaction. To promote higher level of satisfaction, there is a need to take appropriate steps for improvement.

show abstract

Hospital Patient Satisfaction

Cited by 17 publications

References 9 publications

Inpatients’ opinions on a hospital in Portugal

Inpatients’ opinions on a hospital in Portugal

Does Doctor–Patient Communication Affect Patient Satisfaction with Hospital Care? Results of an Analysis with a Novel Instrumental Variable

Promoting OPD Patient Satisfaction through Different Healthcare Determinants: A Study of Public Sector Hospitals

Contact Info

Product

Resources

About