“…Studies done in the USA, which has predominantly focused on retailing, have shown that ethnicity is significant in relation to consumers' preference for advertisements, shopping behavior, consumer values, media usage and evaluation of retail store attributes, among others (e.g. Valencia, 1989;Delener & Neelankavil, 1990;Herche & Balasubramanian, 1994;Bristow & Asquith, 1999;Kim & Kang, 2001;Dublish, 2001;Chudry & Pallister, 2002), suggesting that ethnicity may prove to be a desirable bases for market segmentation. However, compared with what retailers know of the relationship between ethnicity and consumer behavior, financial institutions know relatively little (cf.…”