Healthcare staff as promoters of parental presence at anesthetic induction: Net Promoter Score survey

Abstract

BACKGROUND Surgical intervention is usually a traumatic event that causes stress and anxiety in the pediatric patient and the family environment. To reduce the harmful effects of presurgical anxiety, parental presence during induction of anesthesia (PPIA) is one of the more notable interventions used in medical centers. However, data on this measure are difficult to evaluate and often face resistance from healthcare staff. AIM To analyze the perception of the healthcare workers after the implementation of a PPIA program. METHODS A survey was developed and sent by email to all the healthcare staff working in the children’s area of a tertiary hospital. It consisted of 14 items divided into positive aspects of PPIA and negative aspects of PPIA evaluated with the use of a Likert scale (1 to 5). The demographics of the respondents were included in the data collected. The answers to the questions were interpreted through the Net Promoter Score (NPS). The statistical analysis compared the differences in the responses to each question of the survey made by the different groups of health personnel included. RESULTS A total of 141 surveys were sent out, with a response rate of 69%. Of the total number of responses, 68% were from women and 32% from men. The average age of the participants was 42.3 ± 10.6 years. As for the positive questions about the PPIA, 83% had an NPS > 50, and only one had a score between 0 and 50, which means that the quality of the service was rated as excellent or good by 100% of the respondents. On the other hand, 100% of the negative questions about the PPIA had a negative NPS. Responses to the question “PPIA increases patient safety” were significantly different ( P = 0.037), with a lower percentage of pediatric surgeons (70%) thinking that PPIA increased patient safety, compared with anesthesiologists (90%), nursing (92%), and other medical personnel (96%). CONCLUSION The personnel who participated in the PPIA program at our center were in favor of implementation. There were no validated arguments to support worker resistance to the development of the PPIA.

Presencia de los padres durante procedimientos pediátricos invasivos: ¿De qué depende?

“…En contraste con nuestro estudio, otros trabajos realizados en Europa y América descubrieron que los profesionales de Enfermería son los que más están de acuerdo con la presencia de los padres mientras se realizan procedimientos invasivos. Por el contrario, no se detectaron diferencias entre enfermeras y pediatras en algunos países de Asia (28)(29)(30)(31) . Estos resultados también podrían explicarse en nuestro contexto ya que la mayoría de las enfermeras pediátricas no pudieron obtener su especialización en atención pediátrica porque la especialidad de Pediatría es relativamente incipiente en España.…”

A presença dos pais durante procedimentos pediátricos invasivos: depende de quê?

“…Ao contrário deste estudo, outros estudos europeus e americanos constataram que os profissionais de enfermagem são mais favoráveis à presença da família durante a realização de procedimentos invasivos. Por outro lado, não foram encontradas diferenças entre enfermeiros e pediatras em alguns países da Ásia (28)(29)(30)(31) .…”

Factors affecting doctor’s recommendation for mobile health services

“…We used NPS to assess doctors' willingness to recommend mHealth services. NPS has played an important role in many industries, and in the field of health care services, some researchers have used NPS to assess the effectiveness or acceptance of a certain medical practice [44][45][46] . Exploring the role of NPS in the evaluation of patient experience [47][48] .…”