Healthcare Service Auditing and Intervention in an Emergency Paediatric Unit.

Okolo, SN; Ogbonna, C; Bode-Thomas, F

doi:10.4314/njp.v29i3.12026

Cited by 5 publications

(4 citation statements)

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“…However if waiting times are reasonable and handled well, patients are more likely to have a positive perception of services and return to the practice. Timely health care service is very important in the provision of quality care which in turn will most likely improve the utilization of health services [ 19 , 20 ].…”

Section: Discussionmentioning

confidence: 99%

Effect of health workers sensitization on satisfaction with immunization services among mothers of under fives in Ilorin, North Central Nigeria

Goodman¹,

Aderibigbe²,

Sekoni³

et al. 2017

Research Journal of Health Sciences

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Objective: Patients' satisfaction is a useful measure of the quality of service. An expression of satisfaction or dissatisfaction is also the patients' judgment on the quality of service in all its aspects. This study examined the effect of health workers sensitization on mothers' satisfaction with immunization service provided in health care facilities in a state in North Central Nigeria.Methods: This is a quasi-experimental study involving sensitization of health workers on quality health service provision at the study site, Alanamu Health Centre, Ilorin. The control group was at Okelele Health Centre, Ilorin. One hundred and fifty mothers were recruited from each of the facilities and the total population of mothers bringing their children (0-14 weeks old) for immunization was recruitedconsecutively for the study.Results: Less than 80% of respondents in the study group and the control group (73.3% and 77.3% respectively) were satisfied with the waiting time at the pre-intervention stage. At post-intervention, there was a significant increase in the proportion of mothers in the study group that were satisfied with the waiting time, seat provision and information received on immunization (p<0.05) while there were no significant changes in satisfaction among mothers in the control group regarding these measures (p>0.05). Age and level of education had significant influence on mothers' satisfaction (p<0.05). Conclusion:Mothers became more satisfied with various aspects of immunization service received after sensitization of health workers on quality health service. Sensitization of health workers towards quality health service may be necessary to generate options in service provision and improve client satisfaction.

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Section: Discussionmentioning

confidence: 99%

Effect of health workers sensitization on satisfaction with immunization services among mothers of under fives in Ilorin, North Central Nigeria

Goodman¹,

Aderibigbe²,

Sekoni³

et al. 2017

Research Journal of Health Sciences

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“…Few others cited poor finances, 14 disapproval by relations, 10 frustrating bureaucracy in the health facilities 15 and hostile attitude of health workers as reasons 16 . Strictly following the chain of events in a hospital, which is from registration to consultation, has been reported to cause prolonged waiting time in emergency units 17 . A lot of efforts need to go into health system research to improve the efficiency of the health system.…”

Section: Discussionmentioning

confidence: 99%

“…16 Strictly following the chain of events in a hospital, which is from registration to consultation, has been reported to cause prolonged waiting time in emergency units. 17 A lot of efforts need to go into health system research to improve the efficiency of the health system.…”

Section: Discussionmentioning

confidence: 99%

Health‐care‐seeking behaviour for childhood illnesses in a resource‐poor setting

Tinuade

Iyabo

Olanrewaju

2010

J Paediatrics Child Health

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“…Thus, nowadays assessment of patient satisfaction with anaesthesia services is a reality of practice [1, 9]. Having sufficient data related to patient satisfaction is assumed to improve and understand its strengths and to target areas in which performance is insufficient and it provides an opportunity for the improvement or change of the identified gaps [3, 9, 15–19]. Furthermore, the assessment of patient satisfaction with the care they experience is a key performance measure that is increasingly used in various payment models and payment for performance plans.…”

Section: Introductionmentioning

confidence: 99%

Patient satisfaction with peri-operative anesthesia care and associated factors at two National Referral Hospitals: a cross sectional study in Eritrea

Andemeskel

Elsholz

Gebreyohannes

et al. 2019

BMC Health Serv Res

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Background Measuring patient satisfaction has become an important parameter of the continuous quality assessment and improvement in anaesthesia services. The aim of this study was to assess the level of patient satisfaction with perioperative anaesthesia care and to determine the factors that influence satisfaction. Method This study is an cross sectional design, conducted on 470 patients who underwent different types of surgeries at two National Referral Hospitals in Asmara, Eritrea between January and March of 2018. Patients were interviewed 24 h after the operation using a Tigrigna translated Leiden Perioperative Care Patient Satisfaction questionnaire (LPPSq). Descriptive and inferential analysis were made using SPSS (version 22). Statistical significance level was set at P < 0.05. Results The overall satisfaction score was 68.8%. Less fear and concern was observed among patients with satisfaction scores of 87.5%. Staff-patient relationship satisfaction score was 75%. Patients were least satisfied with information provision (45%). Multivariable analysis revealed that satisfaction of patients who did surgery at Halibet hospital is significantly higher (p < 0.001) than those patients who did at Orotta hospital. Moreover, those patients who did elective surgery had higher level of satisfaction that those who did emergency surgery (p < 0.001). Conclusion Moderate level of satisfaction was observed among the patients. Generally, the study emphasized that the information provision about anesthesia and surgery was low. Patients described better staff-patient relationship and low fear and concern related to anesthesia and surgery was observed.

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Healthcare Service Auditing and Intervention in an Emergency Paediatric Unit.

Cited by 5 publications

References 0 publications

Effect of health workers sensitization on satisfaction with immunization services among mothers of under fives in Ilorin, North Central Nigeria

Effect of health workers sensitization on satisfaction with immunization services among mothers of under fives in Ilorin, North Central Nigeria

Health‐care‐seeking behaviour for childhood illnesses in a resource‐poor setting

Patient satisfaction with peri-operative anesthesia care and associated factors at two National Referral Hospitals: a cross sectional study in Eritrea

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