Healthcare Quality of Bangladesh and Outbound Medical Travel to Thailand

Ali, Muhammad Mahboob; Medhekar, Anita

doi:10.17059/2018-2-19

Cited by 17 publications

(32 citation statements)

References 38 publications

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“…reduction of child and maternal mortality rate, etc. ), the service quality remains a nightmare for the patients (Andaleeb et al , 2007; Ali and Medhekar, 2018). With the rise of the economy, the public health-care system has not developed with its full potential (Ali and Medhekar, 2018).…”

Section: Introductionmentioning

confidence: 99%

Does healthcare service quality affect outbound medical tourists’ satisfaction and loyalty? Experience from a developing country

Mahmud

Lima

Rahman

et al. 2021

IJPHM

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Purpose Poor quality of services in the health-care sector of the developing countries like Bangladesh forces affluent patients to seek advanced medical treatment from abroad. The purpose of this study is to explore the outbound medical tourists’ satisfaction and loyalty on the basis of the quality of the health-care service provided by foreign medical institutions. Design/methodology/approach The medical tourists from Bangladesh who have got medical services from Indian medical institutions were taken as a sample by applying a purposive sampling technique. For the measurement of outbound medical tourists’ satisfaction, the dimensions of the HEALTHQUAL model were adopted. A self-administrated questionnaire was the major tool for collecting data from the respondents. Using partial least square-structural equation model multivariate statistical technique and with the aid of SmartPLS software, primary data collected from 218 final respondents were analyzed. Findings The findings of this study reveal that four dimensions of the HEALTHQUAL model, namely, empathy, tangibility, efficiency, and safety have a significant positive impact on building medical tourists’ overall satisfaction, and then the overall satisfaction also has a positive level of significance on building loyalty towards foreign medical service providers. Practical implications The findings of this study can be a helpful instrument for the developing countries to rethink and reshuffle their own existing health-care system for providing quality medical services and at the same time, the medical tourists importing countries to sharpen their existing service quality as well as to attract more medical tourists in the future. Originality/value A handful of research has been carried out, especially focused on health-care service quality measurement and the relationship of health-care service quality with satisfaction and loyalty from the perspective of developing countries outbound medical tourists. Thus, this research work will give a flavor to think of health-care service quality in a different dimension.

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Section: Introductionmentioning

confidence: 99%

Does healthcare service quality affect outbound medical tourists’ satisfaction and loyalty? Experience from a developing country

Mahmud

Lima

Rahman

et al. 2021

IJPHM

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show abstract

“…Table 3 identifies the authors and their publications in the 20 top rankings. Analyzing the table, Demicco is the author with the highest number of publications, [28][29][30][31][32][33][34][35][36][37][38][39][40] fifteen, followed by Connel 1,2,41-46 and Han [47][48][49][50][51][52][53][54][55] with nine publications, Medhekar [56][57][58][59][60] and Na with seven, Frederick, 61-67 Gan, [62][63][64][65][66][67] Smith, [68][69][70][71][72][73] Cooper 25,[74][75][76][77][78] and with six and Eto [79][80][81]…”

Section: Authorsmentioning

confidence: 99%

Bibliometrix analysis of medical tourism

Campra

Riva

Oricchio³

et al. 2021

Health Serv Manage Res

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Medical tourism is an expanding phenomenon. Scientific studies address the changes and challenges of the present and future trend. However, no research considers the study of bibliometric variables and area of business, management and accounting. This bibliometric analysis discovered the following elements: (1) The main articles are based on guest services, management, leadership principles applied, hotel services associated with healthcare, marketing variables and elements that guide the choice in medical tourism; (2) The main authors do not deal with tourism but are involved in various ways in the national health system of the countries of origin or in WHO; (3)cost-efficiency and analytical accounting linked to medical tourism structures and destination choices are not yet developed topics.

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“…They also stated that, in order to attract international medical tourists, the United States should provide patients with higher-quality medical and tourism facilities than the five most popular tourism destinations: India, China, Thailand, Mexico, and Turkey. Ali and Medhekar (2018) stated, in comparison to Bangladesh, Physicians in Thailand were foreign-trained, compassionate, trustworthy, honest, and forthright with patients, and had the competence to offer clinical outcomes for a variety of illnesses. Thailand offers a shorter surgical waiting time, modern medical facilities, and good healthcare service, leading to an increase in outbound medical travel from Bangladesh.…”

Section: Relationship Between Outbound Medical Travel and Different Factorsmentioning

confidence: 99%

Why Bangladeshi Patients Prefer Outbound Medical Travel? An Analytical Study

2021

ITHJ

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Bangladesh is a densely populated country within the world and the health sector of this country is relatively poor; they're being enhanced day by day. The study focuses on deliberate outbound medical travel from Bangladesh and sees the important factors that influence preferring foreign medical treatment of Bangladeshi patients. In this study, nonprobability convenience sampling and structured questionnaires are used for collecting the data. Some essential statistical tools are used to prove the hypotheses. It absolutely found that individuals chose to foreign countries from Bangladesh for cardiovascular, dental, infertility/IVF, and cancer treatments and folk were identified because of the foremost important medical treatments that persuade the patients to choose a special country. The availability of physicians and better service quality, sufficient medical facilities and services, treatment cost, and hygienic, safety, security, and attractive tourist medical places are the most important factors driving individuals to seek outbound medical services.

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Healthcare Quality of Bangladesh and Outbound Medical Travel to Thailand

Cited by 17 publications

References 38 publications

Does healthcare service quality affect outbound medical tourists’ satisfaction and loyalty? Experience from a developing country

Does healthcare service quality affect outbound medical tourists’ satisfaction and loyalty? Experience from a developing country

Bibliometrix analysis of medical tourism

Why Bangladeshi Patients Prefer Outbound Medical Travel? An Analytical Study

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