Healthcare and the Co-creation of Value: Qualifying the Service Roles of Informal Caregivers

Sorrentino, Maddalena; Badr, Nabil Georges; Marco, Marco De

doi:10.1007/978-3-319-56925-3_7

Cited by 8 publications

(11 citation statements)

References 44 publications

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“…Some authors extend this view calling for the importance of also involving the patient's network in a joint production effort, such as the informal caregivers (Palumbo et al , 2017a, b; Sorrentino et al , 2016). Sorrentino, Badr and Marco (2017) progress this debate by treating the informal caregivers as an essential resource for the providers, thus suggesting that they can provide continuity of care during transitions through care settings, integrate relevant knowledge and information and facilitate the work of the medical staff.…”

Section: Resultsmentioning

confidence: 99%

Coproduction and cocreation in public care services: a systematic review

Lopes

Alves

2020

IJPSM

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PurposeTo analyze and discuss the research on the public healthcare services (PHCS) through the lenses of coproduction/creation by systematizing the antecedents, the process enablers and the outcomes of coproduction/creation in terms of organizational and individual/patients factors.Design/methodology/approachA systematic review was performed based on 46 papers found in ISI Web of Science and Scopus databases following the Prisma Protocol for the search.FindingsThe results show that antecedents of coproduction/creation are connected to organizational/institutional capabilities (e.g. codesign of services or trust development) or patient/individual factors (e.g. physical and mental capabilities). The process of coproduction/creation relates with enablers, such as interactive and dynamic relationships between public care service providers and users. Finally, outcomes have diverse nature, namely quality of life, compliance, behavioral intentions, among others.Research limitations/implicationsThis study addresses the overlooked topic of coproduction/creation of value within PHCS. It contributes to public healthcare services literature wherein concepts of coproduction and cocreation of value are still on debate. It contributes to the transformative service research (TSR) by underlining that healthcare factors, processes and approaches may have a positive or negative (value codestructing) influence on the well-being. It yields crucial implications for PHCS.Originality/valueIt is the first attempt to systematize scientific knowledge on this topic, therefore conferring some novelty potential.

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Section: Resultsmentioning

confidence: 99%

Coproduction and cocreation in public care services: a systematic review

Lopes

Alves

2020

IJPSM

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“…For example, community first responder programs can improve the speed of access to resources in the time of need, with faster interventions that could improve care outcome by expediting patient care. Additionally, including informal care givers in the system of care helps leverage off elastic levels of resources that would relieve the demand off the system, improve community sustainability and co-create value (Sorrentino et al, 2017). Point of care coordination programs use platforms and advanced analytics applications to improve accuracy and timeliness of data for informing decision making and monitoring the performance of the complex heatlh service ecosystem.…”

Section: Healthcare Service Ecosystemsmentioning

confidence: 99%

Responding to COVID – 19: Insight Into Capability Re-Configuration of Healthcare Service Ecosystems? The Use Case of Hospitalization at Home

Badr¹,

Nabil²,

Carrubbo³

et al. 2021

JSIS

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An effective Healthcare Service Ecosystem must emphasize the notion of well-being co-creation which entails a dynamic interplay of actors, in face of the challenges, with their ability to use the available resource pools, at the different system levels. An appropriate response, largely avoiding any crisis, depends on a society's resilience and the related response of actors in the reconfiguration of resources. Originally considered luxury and for the fortunate few who could afford the learning curve, Hospitalization-at-Home (HaH) recently approached a new normal with a positive impact to health outcomes. Nowadays, hospitals have had to reconfigure their health services to reduce the workload of caregivers during the COVID-19 outbreak. We show an example of how HaH can be a viable re-configuration of Healthcare Service Ecosystems and a use case for capability reconfiguration. Our use case can be a lesson for the adaptation of technology for patient empowerment allowing patients to interact with their care ecosystem while at their home.

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“…Previous research work has recognized informal caregivers as patient advocates, gatekeepers of support and services, and coordinators of care (Table 1). Sorrentino et al [21] qualified the service roles of informal caregivers under the lens of building blocks of interaction. The authors of this paper find it interesting to apply this conceptual approach to mapping the role of the informal caregivers to contextual implications of using HIT.…”

Section: Applying the Dart Lens: Pillars Of Interactionmentioning

confidence: 99%

“…ICGs operate as patient's advocates providing a source of continuity of care for their care recipient during their transitions through care settings. They also perform the functions of system navigators (who locate, evaluate and integrate relevant knowledge and information on behalf of the care recipient); or gatekeepers of support and services (assist the care recipient in the navigation of the often complex healthcare system); and coordinators of care (scheduling medical appointments and coordinating care services) [21]. The use of HIT by informal caregivers raises crucial issues for service providers.…”

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confidence: 99%

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Health Information Technology and Caregiver Interaction: Building Healthy Ecosystems

Badr¹,

Sorrentino

Marco

2018

Exploring Service Science

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This qualitative study explores the widely recognized role of the informal caregivers (ICGs) as key co-producers in the delivery of effective and sustainable healthcare systems. The central argument is that to enhance the quality of care in non-clinical settings and the healthcare ecosystem as a whole, developers of Health Information Technology (HIT) need to harness the knowledge and experiences of the ICGs to better align their products to practice. The paper has two aims: to improve the understandability of informal caregivers' role in non-traditional healthcare settings, and to identify and formulate valuable guidelines for the development of "fit for use" HIT solutions that acknowledge the needs of the ICGs.Health Information Technology is the application of information technology to health and healthcare. The fact that Health Information Technology ('HIT') brings together the management and computerization of health information with a wide range of stakeholders means it has far-reaching effects on the delivery and consumption of healthcare and health-related services [1: iv]. In this paper, HIT is defined as the use of information and communication technology (ICT) by formal (i.e., professional) and informal caregivers to deliver healthcare services in non-traditional settings. Basically, caregivers would combine the use of social media, collaborative platforms, online portals, bedside terminals, assistive technologies, handhelds, electronics, and electronic medical records into "effective means of accessing, communicating and storing information to improve patient care and population health, and reduce healthcare expenditures" [2: 476, 3, 4]. The sustained care of informal caregivers (ICGs) could enable people with chronic diseases, e.g., cancer [5], AIDS [6], Alzheimer's [7], stroke [8], Severe Multiple Sclerosis [9], and certainly the aging [10], to be assisted by family members either at the hospital or at home [11]. Nevertheless, to provide an effective care package, healthcare providers who enlist informal caregivers as active patient care partners [12] need to pay careful attention to the interactions between the ICGs, the healthcare professionals and the patients [13]. HIT has done much to make the informal caregivers part of healthcare service delivery ecosystems [14] but the evidence so far suggests that, overall, it is not enough to improve outcomes across the care continuum [2,15]. Prior studies have demonstrated significant advances in knowledge but uncertain improvements in skills [16] -in particular, in the training of disease management planning. The attitude of the healthcare provider to the ICG as a user of HIT is often the result of a mutual misunderstanding of needs [17,18]. On the other hand, the perception of the ICGs and care recipients is that they are at the mercy of the healthcare professionals.  MotivationThe difference between an informal caregiver (or family carer or caregiver, informal carer or care provider or caregiver) and a healthcare professional (e.g. clinical staff, nur...

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Healthcare and the Co-creation of Value: Qualifying the Service Roles of Informal Caregivers

Cited by 8 publications

References 44 publications

Coproduction and cocreation in public care services: a systematic review

Coproduction and cocreation in public care services: a systematic review

Responding to COVID – 19: Insight Into Capability Re-Configuration of Healthcare Service Ecosystems? The Use Case of Hospitalization at Home

Health Information Technology and Caregiver Interaction: Building Healthy Ecosystems

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