Responding to COVID – 19: Insight Into Capability Re-Configuration of Healthcare Service Ecosystems? The Use Case of Hospitalization at Home

Badr, Georges; Nabil,; Carrubbo,; Ruberto,; Margherita,

doi:10.33423/jsis.v16i2.4302

Cited by 2 publications

(2 citation statements)

References 25 publications

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“…This work suggests considering each actor an active participant in the innovative process undertaken by a single company within a specific SES context. The empirical research reveals that the single and simple proposal of new technology does not determine an innovation, but to stimulate innovation, each actor must be reactive in reconfiguring his or her own value proposition, resources (Badr et al , 2021) and, where necessary, even the structure.…”

Section: Non-conclusive Considerationsmentioning

confidence: 99%

Smart cash point in a B2B market to enable service innovation: towards transparency and shared intentions- a case study

Megaro

2023

JBIM

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Purpose This work tries to detect the factors that can impact service innovation in the retail sector according to a service ecosystem (SES) perspective. This paper aims to understand whether it is possible to study innovation focusing on the impact of technology on resource integration practices in SESs and to rank different patterns of innovation by evaluating their effects in terms of value co-creation. Design/methodology/approach To show up the perception of actors, a case study has been carried out through semi-structured interviews. The aggregates of practices and the service innovation archetypes, drawn from the theoretical background, have been used as categories of analysis. Findings Service innovation is reconceptualised as the result of the application of new technology to resource integration practices in the retail SES, and it is possible to rank its patterns and outcomes by deepening its effects on the emergence of value co-creation phenomena. Shared intentions have been identified as drivers of service innovation, but greater transparency in systems used to embolden a higher willingness to use could be necessary. Originality/value Service innovation has been studied by focusing on value co-creation; for this reason, the willingness to use technology emerged as a determinant of service innovation. This result implies the need for a multilevel reinterpretation of contemporary SES, both regarding the technical features of digital solutions and their adherence to users' skills and the effects of willingness or unwillingness to use on value co-creation.

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Section: Non-conclusive Considerationsmentioning

confidence: 99%

Smart cash point in a B2B market to enable service innovation: towards transparency and shared intentions- a case study

Megaro

2023

JBIM

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“…This manuscript is strictly linked with other works we have published before as a group. Particularly, as co-authors, we were involved in several projects dealing with complex education service (Badawi et al , 2021a), capability re-configuration (Badr et al , 2021a), contextual analysis (Walletzký et al , 2021), multi-contextual framework (Walletzký et al , 2020), multi-contextual modeling perspective (Drăgoicea et al , 2020), multi-contextual applications (Walletzký et al , 2019b), diamonds of context (Walletzký et al , 2019a), as well as pandemic’s concerns (Badr et al , 2021b) and systems resilience and continuity (Carrubbo et al , 2020).…”

Section: Introductionmentioning

confidence: 99%

Reconfiguring the service system for resilience: lessons learned in the higher education context

Walletzký

Carrubbo

Badr

et al. 2023

JBIM

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Purpose The COVID-19 pandemic started a new era in understanding the topic of resilience and adaptability. The human society has not faced such a widespread global challenge until now. This paper aims to address a context change influenced by the COVID-19 pandemic, using a case study in high education. While the character of the issues emerging is the same as in any other domain, in high education, the principles and consequences can be more directly studied and analyzed. Design/methodology/approach This paper describes a framework to evaluate how the context of the tertiary education service has been disrupted and the influence on the adherence of the students to the educational process, via primary quantitative data collection. This paper tackles the problem of distinguishing the change in context and context change and the possibility of system reconfiguration. Findings To properly face the evolving conditions induced by the pandemic, the education service system must be aligned to the imposed emergency situations, trying to “find” where the changes have emerged, i.e. what kind of reconfiguration is, whether it appears in the goals or in the service system itself. Furthermore, this study discusses how the findings can be valuable and applied to situations beyond the pandemic, in other cases of context disruption to highlight how general the service activities are within our reconfiguration approach. Originality/value From a theoretical point of view, this work is in line with main assumptions of system thinking, by confirming several insights of service systems’ behavior, even in a logic of B2B interactions (from the offer side); first in terms of openness and adaptation, in addition to readiness to change and – when and how – this change can occur. From a practical point of view, this paper’s contribution is directed toward achieving the more successful change management process, as reached together by motivated partners working hard for a common final goal. Realizing that the pandemic has brought a completely new context of education, managers should focus now on monitoring all aspects of the education business, not only directly affected projects and processes.

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Responding to COVID – 19: Insight Into Capability Re-Configuration of Healthcare Service Ecosystems? The Use Case of Hospitalization at Home

Cited by 2 publications

References 25 publications

Smart cash point in a B2B market to enable service innovation: towards transparency and shared intentions- a case study

Smart cash point in a B2B market to enable service innovation: towards transparency and shared intentions- a case study

Reconfiguring the service system for resilience: lessons learned in the higher education context

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