CHI '11 Extended Abstracts on Human Factors in Computing Systems 2011
DOI: 10.1145/1979742.1979670
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HCI and innovation

Abstract: The user-centered design (UCD) process in HCI has recently been criticized for not delivering breakthrough innovations in technology. In this paper we consider this critique through a literature review and two case studies of innovation. Our conclusions suggest that there is nothing wrong with the attitude of usercentered design which has probably been present in all major innovations down the centuries. Rather, the practice of UCD in HCI lacks attention to business factors and long term uptake of technology i… Show more

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Cited by 10 publications
(9 citation statements)
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“…Such technology dependencies can play a role in the market dominance of a product until a new disruptive technology is introduced (Anderson and Tushman, 1990). Frohlich and Sarvas (2011) provide examples of successful and unsuccessful product launches. In their opinion a successful product needs to benefit users, be reliable, have a business value, must be supported by existing technologies and must be designed effectively.…”
Section: Transference Of Pim Research Prototype Concepts To the Mainsmentioning
confidence: 99%
See 1 more Smart Citation
“…Such technology dependencies can play a role in the market dominance of a product until a new disruptive technology is introduced (Anderson and Tushman, 1990). Frohlich and Sarvas (2011) provide examples of successful and unsuccessful product launches. In their opinion a successful product needs to benefit users, be reliable, have a business value, must be supported by existing technologies and must be designed effectively.…”
Section: Transference Of Pim Research Prototype Concepts To the Mainsmentioning
confidence: 99%
“…Thus, the lack of direct transference to commercial products cannot be seen as a failure if the business research ground has not even been considered in the first place. PIM research prototypes are a clear example of throwaway prototyping which seems to be very common in HCI (Whittaker et al, 2000;Frohlich and Sarvas, 2011). Collaborative development between academia and industry might provide better possibilities for research prototypes down-streaming to commercial products.…”
Section: Transference Of Pim Research Prototype Concepts To the Mainsmentioning
confidence: 99%
“…Previous research (e.g. [30]) underlined how innovation is not just the sum of processes of ideation, design, and development of an artefact, but also is the result of the way this artefact is distributed and adopted by people in their daily life. A good product, service, or method is not innovative if it is not used.…”
Section: Introductionmentioning
confidence: 99%
“…Und dies unter der Prämisse, dass die Nutzerinnen und Nutzer klar formulieren können wie ein Produkt aussehen soll. Allerdings führen Frohlich und Sarvas (2011) an, dass Technologie sowohl durch kulturelle Einflüsse auf die Entwickler als auch durch die potenziellen Nutzerinnen und Nutzer und deren kreativen Ansätze der Handhabung geformt wird. Die Identifizierung und Interpretation solcher sozialer Konstrukte wie auch die Offenlegung impliziten Wissens sind Prozesse, die eher durch sozialwissenschaftliche Verfahren erforscht werden können, die auch in der Medienpädagogik zur Anwendung kommen (Knaus 2017…”
Section: Introductionunclassified