Guiding employees through the COVID‐19 pandemic: An exploration of the impact of transparent communication and change appraisals

Yue, Cen April; Walden, Justin

doi:10.1111/1468-5973.12430

Cited by 5 publications

(2 citation statements)

References 68 publications

(212 reference statements)

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“…Transparency has also been demonstrated as a best practice for organizational communication when facing crises (e.g. Li et al ., 2021; Yue and Walden, 2023).…”

Section: Literature Reviewmentioning

confidence: 99%

Permanent scars, improvisation and new paths forward: communication agency leadership responses to COVID-19

Capizzo,

Nzau,

Oduolowu

et al. 2023

CCIJ

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PurposeThe purpose of this paper is to provide rich, qualitative insights around internal communication in strategic communication agencies, addressing the evolutions in expectations and best practices for agency leadership through COVID-19.Design/methodology/approachQualitative interview study with 18 US-based leaders of public relations and advertising agencies to examine their experiences of leading and managing strategic communication teams during COVID-19.FindingsSynthesized findings around changes in leadership values and important facets of ongoing internal crisis communication led to the development of the following five categories—Improvisation and Flexibility, Transparency and Trust, Ownership and Embodiment, Care and Empathy, Relationships and Resilience.Originality/valueUsing a high-value sample, the study is the first (to the best of the authors' knowledge) to focus on the crucial context of agencies and internal communication around COVID-19; diversity, equity, and inclusion (DEI); and other pandemic-era challenges. It provides theoretical implications around ongoing, internal crisis communication and practical implications for agency leaders in crisis.

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“…Transparency has also been demonstrated as a best practice for organizational communication when facing crises (e.g. Li et al ., 2021; Yue and Walden, 2023).…”

Section: Literature Reviewmentioning

confidence: 99%

Permanent scars, improvisation and new paths forward: communication agency leadership responses to COVID-19

Capizzo,

Nzau,

Oduolowu

et al. 2023

CCIJ

View full text Add to dashboard Cite

show abstract

“…As a result, the already thin boundaries separating internal and external communication (Tkalac Verčič et al, 2012) can be particularly porous in a crisis. Transparent internal communication is positively related to employees' challenge appraisal of the change, which, in turn, is related to change compliance (Yue & Walden, 2022). Taking a strategic approach with all types of crisis communication ensures organizational identification for employees, even during a crisis, which in turn enhances employees' trust (Woods & Watkins, 2022).…”

Section: Managing Internal Communication In a Crisis Contextmentioning

confidence: 99%

Effects of an external crisis: How internal communication influences employer brands

Verčić

Špoljarić

2023

Contingencies & Crisis Mgmt

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This study explores how a major external crisis, like the COVID‐19 pandemic, affects employees' perception of their employers, as a result of changes in internal communication practices. A total of 3457 employees filled out a questionnaire on internal communication satisfaction and employer attractiveness; 1805 just before the first COVID‐19 outbreak in Europe and 1652 after the first outbreak. Multi‐group structural equation modelling was conducted to examine how the relationship between internal communication satisfaction and employer attractiveness changed as a result of the crisis. The effect of different internal communication aspects on employer attractiveness was altered. Horizontal communication remained only significant determinant of positive employer perception even after the crisis. Channels of internal communication and informal internal communication lost their significant influence on employer perception, whereas communication climate and level of available corporate information gained significant influence. This study elucidates how an external crisis alters the relationship between internal communication and employer branding and can help organizations optimize their communication strategies during and after a major crisis to retain and attract desired employees.

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Words matter: The impact of workplace verbal aggressiveness on workgroup relationship conflict, work-life conflict, and employee-organization relationships

Yue

Thelen

2023

Public Relations Review

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Guiding employees through the COVID‐19 pandemic: An exploration of the impact of transparent communication and change appraisals

Cited by 5 publications

References 68 publications

Permanent scars, improvisation and new paths forward: communication agency leadership responses to COVID-19

Permanent scars, improvisation and new paths forward: communication agency leadership responses to COVID-19

Effects of an external crisis: How internal communication influences employer brands

Words matter: The impact of workplace verbal aggressiveness on workgroup relationship conflict, work-life conflict, and employee-organization relationships

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