Greening the lodging industry: Current status, trends and perspectives for green value

Manganari, Emmanouela E.; Dimara, Efthalia; Theotokis, Aristeidis

doi:10.1080/13683500.2015.1021668

Cited by 26 publications

(22 citation statements)

References 84 publications

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“…Accommodation providers can utilise the capability of website to inform customers on the hospitality provision provided (Panagopoulos, Kanellopoulos, Karachanidis, & Konstantinidis, 2011). Thus, websites can potentially help accommodation providers specifically promote their halal hospitality offerings and provide better customer service (Nasution & Mavondo, 2008), increase potential customers and sales (Carvel & Quan, 2008;Dev & Olsen, 2000;Hashim, 2008), and fully utilize the online booking service (Díaz & Koutra, 2013;Manganari, Dimara, & Theotokis, 2015;Tian & Wang, 2014), thereby improving efficiency, effectiveness, productivity, and convenience (Quinn, 1996). Nevertheless, even though accommodation providers can promote halal hospitality attributes on their website, Razzaq et al (2016) noted that many -accommodation operators fail to promote and provide [emphasis this author]‖ (p. 92) information on such attributes even when these were readily available to guests.…”

Section: The Research Context -Malaysiamentioning

confidence: 99%

Malaysian Accommodation Providers’ Understanding of Halal Hospitality

Razak¹,

Hidayatun²

2019

The Routledge Handbook of Halal Hospitality and Islamic Tourism

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This study investigates the understanding of halal hospitality among accommodation providers in Malaysia. Halal means permissible in Arabic and the concept is a cornerstone of Islam and is used to refer to what is permissible to Muslims. The concept of hospitality adopted in this study is that of describing both the material and the technical nature of the hospitality industry services as well as the relationship between host and guest. This study addresses three research questions related to Malaysian accommodation providers' understanding of halal hospitality and their utilization of websites to inform the provision of halal hospitality. First, what is Malaysian accommodation providers' understanding of the concept of halal hospitality? Second, what are the social, technical, and commercial means by which accommodation providers provide halal hospitality? Third, how do accommodation providers communicate the social, technical and commercial dimensions of halal hospitality on their websites? Using a qualitative approach, the understanding of halal hospitality was investigated through interviews with 18 accommodation providers from four accommodation categories: hotel, budget hotel, resthouse/guesthouse/homestay/hostel and chalet. The results were analysed thematically. A content analysis of the websites of accommodation providers was used to recognize the halal hospitality attributes displayed to acknowledge halal services to customers. The keywords or terms used to identify the halal hospitality attributes displayed were based on the study conducted by Razzaq, Hall and Prayag (2016) for reasons of comparison. A total of 781 websites were identified over a period of six months for this purpose with the results then subject to statistical analysis. The qualitative results indicated that many Muslim accommodation providers understand the halal hospitality concept based on Islamic laws and regulations. However, both Muslim and non-Muslim respondents have difficulties in complying with halal hospitality requirements set by the government. The website analysis indicated that the promotion of halal attributes by accommodation providers was limited. The findings of the website analysis were somewhat surprising given the avowed focus of Malaysia as promoting itself as an international halal tourism destination. ii The findings add to existing knowledge in several ways. The study adds value to the contemporary literature on halal hospitality from the accommodation providers' perspectives. The findings helps guide accommodation providers as to what to promote in the marketing of halal hospitality to halal oriented customers. Fuller utilization of websites could be the most efficient and effective way to inform the halal hospitality service worldwide. The study further emphasizes the importance of halal suppliers in supporting the operation of halal hospitality industries. Finally, this study identified the potential research areas in relation to the topic for the future.

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Section: The Research Context -Malaysiamentioning

confidence: 99%

Malaysian Accommodation Providers’ Understanding of Halal Hospitality

Razak¹,

Hidayatun²

2019

The Routledge Handbook of Halal Hospitality and Islamic Tourism

View full text Add to dashboard Cite

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Section: Market Requirementsmentioning

confidence: 99%

“…Manganari et al [54] and Martinez García de Leaniz et al [55] believe that implementing sustainability is expensive and complex. These beliefs and motivations result in shallow eco-friendly behaviour, where LCM initiatives are taken to make cost savings [54]. In order to integrate market requirements into the business planning, organisations communicate and share their knowledge and findings about market requirements with other supply chain partners horizontally and vertically [56].That helps them to develop actions and LCM strategies together to meet and exceed requirements and improves their competitive advantage.…”

Section: Market Requirementsmentioning

confidence: 99%

“…The spectrum for market requirement ranges from not being prepared to meet new market requirements, through to integrating market requirements into the strategy and researching future trends and communicating these across the industry [54,55]. Manganari et al [54] and Martinez García de Leaniz et al [55] believe that implementing sustainability is expensive and complex.…”

Section: Market Requirementsmentioning

confidence: 99%

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A Capability Maturity Model for Life Cycle Management at the Industry Sector Level

2018

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One approach to incorporate environmental sustainability in organisations is the implementation of Life Cycle Management (LCM). LCM is a comprehensive and integrated approach for measuring and managing environmental impacts. Successful sector-wide uptake of LCM has the potential to enable the environmental impacts associated with an industry sector to be efficiently measured and managed in a continual improvement process. There is an opportunity for the New Zealand primary sector to strengthen its competitiveness in the global market place by demonstrating the environmental credentials of its products and supporting the country's "green and clean" image. Previous research has identified the barriers and enablers to successful LCM uptake by New Zealand primary sector Small and Medium sized Enterprises (SMEs) in a sector-based context. This paper builds on that foundation and presents a Life Cycle Management Uptake Evaluation Framework (LUEF) that allows both individual organisations and industry sectors to identify the key factors affecting successful LCM uptake and assess their level of maturity for each factor. The key factors used in this study are structure, culture, resource availability, LCM strategy, knowledge, market requirements and communication. The study employed a qualitative methodology and used face-to-face interviews with different stakeholders in the value chain for the New Zealand kiwifruit sector to inform the development of the framework. In the framework, each factor is represented as a maturity scale to allow organisations as well as industry sectors to assess their position on the scale. This will help them to create a baseline assessment, both for themselves as an organisation, as well as on an industry sector level. The baseline assessment will allow them to identify areas for improvements, which can be tracked over time by checking the progress on the scales in the individual areas. It can also be used as a communication tool for stakeholders in the supply chain (e.g., growers, post-harvest operators and staff from industry boards). These stakeholders can use the tool to measure and compare performance, including evaluating their own performance against the industry average, as well as performance of the industry sector over time. This is useful to engage these stakeholders and demonstrate that changes (such as reducing carbon footprints) have a positive impact and lead to progress (as well as highlighting any actions that need to be reviewed and adjusted).

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“…Indeed, a growing number of hotels actively implement sustainability actions to manage their impacts and meet changing customer expectations. But, often hoteliers are doubtful about whether their sustainability actions deliver any competitive advantages; hence only some indeed manage their premises fully according to sustainability principles [1]. It is a challenge to create a balance between meeting consumer expectations whilst managing the social, economic and environmental impacts of a hotel.…”

Section: Introductionmentioning

confidence: 99%