2020
DOI: 10.1007/978-3-030-64849-7_33
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“#Government” - Understanding Dissemination, Transparency, Participation, Collaboration and Engagement on Twitter for Citizens

Abstract: This study tries to explore how social media had been used for public administration activities across the global by analysing the tweets tagged with "#government" and "#gov". On the basis of the literature social media usage by public administration had been classified into five dimensions, namely information dissemination and broadcasting; open transparency; open participation; open collaboration; and ubiquitous engagement. The study collects 296,417 tweets (after cleaning, 174,204 tweets) tagged as "#govern… Show more

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Cited by 5 publications
(2 citation statements)
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References 37 publications
(41 reference statements)
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“…It is likely that many accounts use #openscience as a way of transmitting information (whether that is to amplify the content others have shared, or to draw attention to their own content), rather than as a means of social connection. This is supported by some literature (see e.g., Grover & Kar, 2020;Hermann, Nehls, Eitel, Barri, & Gammel, 2012).…”
Section: Results For Analysis Of the #Openscience Networksupporting
confidence: 87%
“…It is likely that many accounts use #openscience as a way of transmitting information (whether that is to amplify the content others have shared, or to draw attention to their own content), rather than as a means of social connection. This is supported by some literature (see e.g., Grover & Kar, 2020;Hermann, Nehls, Eitel, Barri, & Gammel, 2012).…”
Section: Results For Analysis Of the #Openscience Networksupporting
confidence: 87%
“…Encounters of engagement may also impact the social life of the customers, when the mediation of relationships move beyond technical platforms and the entire ecosystem shows the effects of the engagement. Such engagement may also emerge between citizens and government when online platforms are used for capturing citizen participation in engagement models (Grover & Kar, 2020b).…”
mentioning
confidence: 99%