Governance innovations, digital transformation and the generation of public value in Smart City initiatives

Pereira, Gabriela Viale; Luna‐Reyes, Luis F.; Gil-García, J. Ramón

doi:10.1145/3428502.3428592

Cited by 13 publications

(14 citation statements)

References 35 publications

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“…When considering the e-Government level of domain, the publications discuss mostly ( 16) the scenario of central public organizations [22,26,27,29,30,32,33,36,44] and just six articles present the local level [25,31,45,48], plus one that generally addresses the topic of smart cities [49].…”

Section: Papers Main Featuresmentioning

confidence: 99%

“…Additionally, Pereira et al [49] state that, in a smart city context, adequate human resources, as a component of government capabilities, could enable digital transformation and public values. Also, the relation with different stakeholder is crucial: their involvement [43,47,55,56] influence innovation and public organisations should understand their competing expectations [18,27,44,47,57,58] to deliver e-Government projects that satisfy their needs.…”

Section: Conditionsmentioning

confidence: 99%

“…Technological conditions Considering technological features, the adoption of technologies is seen as a lever for transformation [49]. However, on one side, the lack of interoperability and the high costs of maintenance of e-Government projects [56] are perceived as conditions that hinder e-Government solutions, just as the lack of an ICT infrastructure [44,56].…”

Section: Conditionsmentioning

confidence: 99%

“…[55] • Stakeholder involvement [37], [47], [55], [56] • Clear decision making process [30], [44], [54] • Collaboration with other organizations (public, private and community based) [30], [32], [33], [38] • Goals' definition [32] • Execution of digital business strategies [44] • Internal process improvement [32], [33] • Organisational capabilities [18], [37], [44], [56] • Adequate human resources [49] • Collaborative behaviour [44] • Overcome resistance to change [56] • Enhance interoperability [56] • Reasoned outsourcing decisions [42] • Understand stakeholder competing expectations and values [18], [27], [30], [38], [47], [56], [57] External Conditions Institutional Dimension • Implementation of public policies and strategies [31], [37], [56] • Political commitment [56] • Clear definition of the legal framework [30], [32] Citizens' Dimension • User's awareness [25], [38], [46] • User's access to digital technologies [25], [38], [55] • User's skills…”

Section: Appendix B -E-government Enabling Conditionsmentioning

confidence: 99%

See 3 more Smart Citations

e-Government for Public Values creation: a systematic literature review

Maragno

Gastaldi

Corso

2021

DG.O2021: The 22nd Annual International Conference on Digital Government Research

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Scholars and practitioners attention to the benefits enhanced by e-Government projects is progressively increasing. These transformations generated and are continuously generating new challenges for managing public organizations which cannot focus only on administrative efficiency but have to embrace a broader set of values. In this scenario, the adoption of digital technologies within governments could potentially have disrupting effects, both positive and negative. However, despite the general hype, few public organizations have actually realised all the potential associated with the adoption of digital technologies as values enablers: this study aims to investigate the topic by examining how it has evolved throughout the years and organizing the state-of-the-art of the scientific literature on public values creation through e-Government projects. Based on the literature review, we provide a conceptual framework for understanding the factors that are related and influence e-Government implementation and its benefits. Findings suggest that before considering the implementation of an e-Government project, and thus the achievement of specific benefits, a set of different variables should be addressed.

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Section: Papers Main Featuresmentioning

confidence: 99%

Section: Conditionsmentioning

confidence: 99%

Section: Conditionsmentioning

confidence: 99%

Section: Appendix B -E-government Enabling Conditionsmentioning

confidence: 99%

See 2 more Smart Citations

e-Government for Public Values creation: a systematic literature review

Maragno

Gastaldi

Corso

2021

DG.O2021: The 22nd Annual International Conference on Digital Government Research

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“…The digital transformation (DT) of the municipalities’ planning, delivery, management practices as well as the optimization of its services to its citizens can help them achieve these goals (Shkabatur, 2010; Beaudet & Shearmur, 2019; Pereira, Luna-Reyes, & Gil-Garcia, 2020). Indeed, if well executed, through the implementation of digital tools and technologies supported through a reconfiguration of practices, DT can potentially help more effective decision-making through structured and accessible information.…”

Section: Introductionmentioning

confidence: 99%

Managing urban infrastructure assets in the digital era: challenges of municipal digital transformation

Lafioune

Poirier

St-Jacques

2023

DTS

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Purpose The purpose of this study is to frame digital transformation (DT) within municipalities to improve the life cycles of urban infrastructure.Design/methodology/approach The study provides the results from a systematic review of the literature on concepts of DT and its implications for municipalities, barriers and challenges to DT, as well existing DT frameworks for municipalities and their built assets. This literature review leads to the development of a DT framework to help cities conduct a planned and federated DT beforehand. Then, workshops are conducted with two major Canadian municipalities.Findings The results of these studies point to the need for a dedicated DT framework for municipalities because of their particular context and their role and proximity to citizens. The theoretical framework develops 22 elements, which are divided among 6 categories. Through its application, the framework helps to identify and target the predominant issues hindering the DT of municipalities, specifically “legacy practices” and “data management.”Research limitations/implications Limitations include limited experimental conditions and small sample size. Further work is needed to validate the framework. Other approaches are advocated to complement the data collection and analysis to generate more convincing results.Practical implications The theoretical framework was validated through two case studies on two large Canadian municipalities.Social implications Municipalities maximize the value they provide to citizens and to be at the forefront of resilience and sustainability concerns. The use of technology, digital processes and initiatives helps cities to improve planning, optimize works and provide better services to citizens.Originality/value The framework is original in that it specifically aligns assets management with DT in a municipal context.

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Public value management in digital transformation: a scoping review

Zyzak,

Sienkiewicz-Małyjurek,

Jensen

2024

IJPSM

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PurposeThe aim of this study was to map and scope a body of literature on the interplay between public value management (PVM) and digital transformation (DT), clarify the concept of PVM in DT, and identify knowledge gaps by using a scoping review methodology.Design/methodology/approachA scoping review was conducted, drawing on the framework proposed by Arksey and O’Malley (2005) and Levac et al. (2010). A total of 54 publications on the interplay between PVM and DT were selected for the final analysis from the Web of Science, Scopus, and Dimensions databases.FindingsWe found that PVM in DT is a relatively unexplored topic and that additional research is needed to focus on the role of emerging technologies such as artificial intelligence (AI) and blockchain, especially in the context of local and regional governments. We also found that researchers have a limited conceptual understanding of PVM and DT.Originality/valueThis article makes two main contributions. First, although PVM and DT have contributed to public value research, our findings show a need for more systematic knowledge of these complementary but distinct approaches. Second, this study provides a valuable addition to the developing body of research using the scoping review methodology in PAM literature.

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Governance innovations, digital transformation and the generation of public value in Smart City initiatives

Cited by 13 publications

References 35 publications

e-Government for Public Values creation: a systematic literature review

e-Government for Public Values creation: a systematic literature review

Managing urban infrastructure assets in the digital era: challenges of municipal digital transformation

Public value management in digital transformation: a scoping review

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