e-Government for Public Values creation: a systematic literature review

Abstract

Scholars and practitioners attention to the benefits enhanced by e-Government projects is progressively increasing. These transformations generated and are continuously generating new challenges for managing public organizations which cannot focus only on administrative efficiency but have to embrace a broader set of values. In this scenario, the adoption of digital technologies within governments could potentially have disrupting effects, both positive and negative. However, despite the general hype, few public organizations have actually realised all the potential associated with the adoption of digital technologies as values enablers: this study aims to investigate the topic by examining how it has evolved throughout the years and organizing the state-of-the-art of the scientific literature on public values creation through e-Government projects. Based on the literature review, we provide a conceptual framework for understanding the factors that are related and influence e-Government implementation and its benefits. Findings suggest that before considering the implementation of an e-Government project, and thus the achievement of specific benefits, a set of different variables should be addressed.

Public Value Based E-Government Maturity Model: A Literature Review

“…In the following sub-chapters, it presents papers that discuss each dimension along with the public values present in this layer referring to the effects that can be caused by the development of E-Government on the activities and processes of public organizations. Each dimension is analyzed and mapped, then entered each sub of the six dimensions: [1], [11], [35] User interaction [1], [11], [38], [63] Efficiency [1], [4], [9], [11], [25], [33], [37], [38], [40], [45], [50], [67] Effectiveness [1], [11], [14], [19], [37], [38], [40], [51],…”

“…[59] Innovation orientation [1], [11], [14], [45] Productivity [1], [11], [25] Satisfy users' needs [1], [11], [12], [17], [63], [68] Service enhancement [1], [4], [10]- [12], [14], [17], [19], [25], [37], [40], [50], [56], [69] Better management of public resources and funds [1], [11] Responsiveness [1], [4], [11], [12], [35], [50], [61], [67] Respect for the individual [1], [11], [63] 2. Improved Administrative Efficiency Accountability within public organization [1], [11], [17], [25], [51], [59] Cost reduction and savings [1], [11], [38] Competitiveness…”

“…[59] Reliability [1], [11], [61] Process automation [1], [11] Errors reduction [1], [11] Process optimization sustainability [1], [11], [61], [67] Governance [1], [11], [56], [63] Better management of [1], [11]…”

“…Reference public resource and funds Data integrity and quality [1], [11] Data immutability [1], [11] Predictive capabilities [1], [11] Reduced energy consumption Increased [1], [11] Increased resilience [1], [11] Economy and parsimony Open [1], [11], [12], [40] 3. Open Government (OG) capabilities Transparency and openness [1], [4], [9], [11], [14], [19], [35], [37], [40], [50], [67] Information quality [1], [4], [11], [12], [17], [19], [35], [50] System quality [1], [11], [12], [14], [17], [19] Service quality [1], [4], [10]- [12], [19], [25], [33], [35], [50],…”

“…Open Government (OG) capabilities Transparency and openness [1], [4], [9], [11], [14], [19], [35], [37], [40], [50], [67] Information quality [1], [4], [11], [12], [17], [19], [35], [50] System quality [1], [11], [12], [14], [17], [19] Service quality [1], [4], [10]- [12], [19], [25], [33], [35], [50], [56], [61], [67]-[69] Stakeholder interaction [1], [11] Information management [1], [11] 4. Improved Ethical Behavior and Professionalism Law compliance [1], [11], [59] Political Loyalty [1], [11], [12], [40], [59],…”