Governance Factors That Influence the Internationalization of Tourism Destinations

Mira, Maria do Rosário Campos; Mónico, Lisete; Breda, Zélia

doi:10.4018/978-1-6684-3889-3.ch006

Cited by 7 publications

(7 citation statements)

References 48 publications

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“…Egypt’s tourism industry has a lot of issues. Even though the ancient Egyptians were known for their sense of humor (Khalid et al , 2022) and were referred to as the “sons of jokes” because of their love of jokes and capacity for laughter in challenging circumstances (Mousa, 2020), hotel employees experienced frequent pressures and anxieties because of their workload (Ma et al , 2021; Valeri, 2022a, 2022b). In the hotel context, work pressure increased because of poor performance, high turnover and hectic environments (Selem et al , 2022a).…”

Section: Methodsmentioning

confidence: 99%

Humorous leadership, upward voice and resistance to change in the hotel context: from affective events theory perspective

Salem

Selem

Khalid

et al. 2023

EBR

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Purpose The purpose of this paper is to explore the effect of affiliative-based humorous leadership on hotel employee outcomes (i.e. resistance to change and upward voice), underpinned by affective events theory. Further, this paper investigates psychological capital as a mediation effect and emotional intelligence as a moderation effect. Design/methodology/approach Using a structured questionnaire, 554 supervisors of 20 four- and five-star hotels in Sharm El-Sheikh responded based on a time-lagged approach. A Smart-partial least squares (Smart-PLS) v. 3.3.9 was used to analyze the data set. Findings The findings revealed that affiliative-based humorous leadership has a positive effect on psychological capital, and psychological capital has a positive association with employee upward voice. Psychological capital partially mediated the linkage of humorous leadership with employees' upward voices and resistance to change. According to the results, emotional intelligence strengthened the linkage of psychological capital with employee resistance to change and upward voice. Research limitations/implications The findings contribute to the body of knowledge on humor and the development of new ideas in the hospitality literature. This paper adds to the hospitality literature on humorous leadership in developing countries, specifically in Egypt. This paper also provides practitioners with new perspectives as they develop strategies and use humor-related wise leadership styles in the workplace. Originality/value To the best of the authors’ knowledge, this paper is one of the first studies to assess affiliative-based humor in leadership in the hospitality industry. This paper contributes to future studies on the crucial effect of workplace engagement and its association with employees’ novel and intriguing actions and offers a good guideline for organizations and enterprises wishing to better leverage leader humor.

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Section: Methodsmentioning

confidence: 99%

Humorous leadership, upward voice and resistance to change in the hotel context: from affective events theory perspective

Salem

Selem

Khalid

et al. 2023

EBR

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“…, 2021; Luppicini, 2020; Nambisan et al. , 2019; Valeri, 2021, 2022a, b). Despite the importance of digital transformation for companies' activities, these companies have faced many challenges; environmental and competitive pressures; and international health crises such as the COVID-19 pandemic, which has negatively affected economic sectors and global supply chains (Amankwah-Amoah et al.…”

Section: Introductionmentioning

confidence: 99%

Can intellectual capital promote the competitive advantage? Service innovation and big data analytics capabilities in a moderated mediation model

Al-Khatib¹

2022

EJIM

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PurposeThis study explores the connection between intellectual capital (IC) components and the competitive advantage (CA) of the hospitality sector in Jordan through the mediating role of service innovation as well as the moderating role of big data analytics capabilities.Design/methodology/approachData were collected through a self-administered questionnaire from the hospitality sector with a sample of 402 respondents. Data were analysed using SmartPLS, a bootstrapping technique was used to analyse the data. The mediating effect for service innovation and the moderating effect for big data analytics capabilities were performed.FindingsThe results showed that the proposed moderated-mediation model was accepted because the relationships between the constructs were statistically significant. The results of the data analysis supported a positive relationship between human capital, structural capital and relational capital and the CA as well as a mediating effect of service innovation. The findings confirmed that there is a moderating relationship for big data analytics capabilities between service innovation and CA. The results illustrate the importance of IC and service innovation in enhancing CA in the Jordanian hospitality sector in light of the big data analytics capabilities.Research limitations/implicationsThis cross-sectional study provides a snapshot at a given moment in time, a methodological limitation that affects the generalisation of the limitation's results, and the results are limited to one sector.Originality/valueThis research developed a theoretical model to incorporate IC components, service innovation, big data analytics capabilities and CA. This paper offers new theoretical and practical contributions that add value to the innovation and CA literature by testing the moderated-mediation model of these constructs in the hospitality sector which has been greatly affected by the coronavirus disease 2019 (COVID-19) pandemic. This study is distinguished from other studies by highlighting the role of IC and service innovation in enhancing CA as service innovation contributes to the formation of many organisational advantages in the Jordanian hospitality sector.

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“…, 2017; Luo, 2018). The tourism industry, including domestic, incoming and outgoing tourism, has experienced extraordinary growth in recent years (Valeri, 2022a). Andriotis et al.…”

Section: Introductionmentioning

confidence: 99%

Role of smart technology use behaviour in enhancing tourist revisit intention: the theory of planned behaviour perspective

Kundan¹,

Kumar²,

Kunasekaran³

et al. 2022

EJIM

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PurposeThis study examines the influencing factors of smart technology use behaviour (STUB), influencing tourist satisfaction and enhancing revisit intention for the Chinese tourism destination. Further, the moderating role of place attachment on the relationship between STUB, tourist satisfaction and revisit intention has been examined.Design/methodology/approachThe study employs quantitative methodology by incorporating the planned behaviour theory to develop the hypotheses. Using an online survey link, 409 responses were collected from the tourists employing a non-probability convenience random sampling technique.FindingsThe partial least squire-structural equation modelling (PLS-SEM) results show that social influence significantly affects STUB, tourist satisfaction and revisit intention. Also, the anticipated positive behaviour has positive and significantly affects STUB and revisit intention. Finally, the findings show that tourist satisfaction significantly affects revisit intention in the tourist destinations in China.Research limitations/implicationsA quantitative research design was applied, employing a random sampling technique, and surveys were conducted with tourists only in current research. However, future research can incorporate a wide range of methodology by collecting data from other tourism stakeholders to have an in-depth evaluation of repeat visitation behaviour. Future research can enhance the current conceptual framework by including other relevant variables like negative anticipated emotions at other locations, as the current study was conducted in the Chinese context.Originality/valueThis research adds value to the tourism destination to formulate tourist satisfaction and revisit intention. Implications are provided for a more nuanced understanding and effective planning in tourism destinations while considering smart technology use.

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Governance Factors That Influence the Internationalization of Tourism Destinations

Cited by 7 publications

References 48 publications

Humorous leadership, upward voice and resistance to change in the hotel context: from affective events theory perspective

Humorous leadership, upward voice and resistance to change in the hotel context: from affective events theory perspective

Can intellectual capital promote the competitive advantage? Service innovation and big data analytics capabilities in a moderated mediation model

Role of smart technology use behaviour in enhancing tourist revisit intention: the theory of planned behaviour perspective

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