Governance Consulting Services and Tools: Transition Planning and Implementation for Collaborative Networked Organisations in the Cyber Domain

Abstract

This study aimed to develop a methodology for governance model implementation and transition for a collaborative networked organisation in the cyber domain by establishing effective stakeholder management and customer satisfaction assessment program. The article summarises the findings, describing the identified services for governance consulting and presenting the developed proprietary tools in the phase of transition and stakeholder management. The relation between the theoretical model for governance model change management, required tools, and implementation as a service support the exploitation strategy of the ECHO Governance Consulting Services asset. It provides an example of designing the processes and business model for the functional service group for governance consulting and potential federation with other network assets. Special attention is paid to stakeholder management for the success of the service provision.

Governance and management information system for cybersecurity centres and competence hubs

“…One of ECHO's big milestones is the transition from the initial ECHO project into the complete ECHO CNO. This transition can be summarized as moving from the Current Operating Model (COM) to the Target Operating Model (TOM) (Mladenova, et al, 2022). The final goal is to build CNO that have Central Hubs, National Hubs, and Service Groups .…”

“…Figure 1 shows the approach used in transition planning and change management, where Initial Operating Capability (IOC) is achieved in the first phase, then plans are implemented in the second phase and the CNO can move to Final Operating Capability (FOC). The goal is to reach the IOC by the end of the ECHO project in February 2023 (Mladenova, et al, 2022).…”