When preventing and investigating crime the law enforcement authorities (LEAs) perform a variety of activities that affect civilians' privacy. Video surveillance, audio surveillance, technical monitoring and tracking are few to mention amongst many other activities. On various incidents, law enforcement is seeking more control rights that increases concern amongst citizens and also level of open debate increases steeply.
The aim of this paper is to provide an improved understanding why transparency is a crucial factor succeeding in LEAs' technical surveillance. This research work also presents examples of current technological possibilities to create transparent and plausible monitoring for surveillance activities. The paper is based on the results and lessons learned from the Finnish SATERISK (SATEllite-based tracking RISKs) research project executed during 2008-2011. Trusts in LEAs have always been high inFinland. Even though number of people in society who do not have any confidence in authorities, especially for police forces and their extended control. However, there are empirical and factual evidences that civilians are willing to give extended rights to authorities if used in intrusive means for extremely necessary situation. In such cases, people are more open and expecting authentic timely information. The research work also discusses the challenges faced by LEAs during criminal investigations.
Cloud sourcing and multi sourcing are growing rapidly and are success criteria's for today's IT departments. IT services are often operated by multiple suppliers but only very few of the client organizations are getting planned savings and service quality within multi-supplier environment. The Information Technology Infrastructure Library (ITIL); Service Level Agreements (SLA) Management; Enterprise Service Management (ESM); Responsible, Accountable, Consulted, and Informed (RACI) matrix and selective sourcing practices have been created to respond to this problem but never aligned to be jointly used during service lifecycle. This paper presents a model how multi-supplier environments should be managed. New method presents how existing frameworks should be aligned from service management point of view. An attention is taken how Public Protection and Disaster Relief (PPDR) organizations should choose their service delivery model. Especially, if delivery is a mixture of in-house, outsourcing and cloud sourcing services, how to clarify the responsibilities, operating model and scorecards between suppliers? This new aligned model is described also graphically and the achieved benefits are described in detail.
Keywords--IT governance; IT outsourcing; multi supplier management; public protection and disaster relief; public safety; service managementI.
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