Goodbye maps, hello apps? Exploring the influential determinants of travel app adoption

Lü, Jian; Mao, Zhenxing; Wang, Mengbin; Hu, Liang

doi:10.1080/13683500.2015.1043248

“…Although research that focuses on the development and user interface of mobile apps [136,137], and functionalities [117] does not directly analyze consumer reviews, it is useful when exploring consumer reviews on mobile apps. As usage patterns shift from fixed PC-based online tools to mobile apps, these studies highlight the importance of the mobile app and its design for tourist satisfaction [71,138].…”

Section: Tourism and Consumer Reviews Online Or Through Mobile Applicmentioning

confidence: 99%

“…These studies usually target web-based services and social media of e-tourism or mobile information systems that include mobile devices and mobile applications. The fruits of the existing literature include research on the adoption of travel apps [117], consideration of user satisfaction with mobile technology use [118], and a review of studies on adoption in tourism [36].…”

Section: Smart Tourism From the Customer Perspectivementioning

confidence: 99%

The Role of Mobile Technology in Tourism: Patents, Articles, News, and Mobile Tour App Reviews

Kim

¹

,

Kim

²

2017

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Abstract:The purpose of this research is to identify the status and role of mobile technology in achieving sustainable and smart tourism, and to suggest future research and strategy directions for academia and managers in practice. This research utilized multiple sources, such as patents, academic articles, and news, and selected methodologies optimized for the purpose of each study. Study 1 used Netminer, a social network analysis program, to analyze the relationships between patent's International Patent Classification (IPC) codes. Study 2 used the T-LAB program for content analysis to analyze the texts of patents, journal articles, and news. Study 3 used the Leximancer program, which utilizes relative frequency to analyze mobile app consumer reviews. In study 1, we identified various forms of data related technologies and mobile technologies for smart city systems and maps. In study 2, we found the environment, sustainability, business, and market themes to be related to mobile technology. In study 3, we explored consumers' attitudes and preferences for mobile travel app using their reviews. Advances in mobile technology are expected to create innovative experiences for consumers, foster a sustainable competitive advantage for tourism destinations and tourism-related suppliers, and create sustainable competencies for smart tourism.

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“…Existing studies on technology acceptance within the tourism context have mostly applied models including Diffusion of Innovation (Chang and Jang 2014;Lu, Mao, Wang and Hu 2015). Social Cognitive Theory (Lu, Mao, Wang and Hu 2015), TAM (Huh, Kim, and Law 2009;Kim et al 2008), UTAUT model (San Martín and Herrero 2012) etc.…”

Section: Theoretical Background and Hypothesesmentioning

confidence: 99%

“…Social Cognitive Theory (Lu, Mao, Wang and Hu 2015), TAM (Huh, Kim, and Law 2009;Kim et al 2008), UTAUT model (San Martín and Herrero 2012) etc.…”

Section: Theoretical Background and Hypothesesmentioning

confidence: 99%

Tourist Adoption of Mapping Apps: A Utaut2 Perspective of Smart Travellers

Gupta¹,

Dogra²

2017

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Purpose -Mapping apps are location based travel apps used for navigation and routing. These apps are gaining worldwide popularity because of its enormous potential. Despite of the growing popularity and utility of the mapping apps, the published literature in this area is scarce, leaving an unexplored area of research. Thus, the current study aims to identify factors affecting tourist's intentions to use mapping apps while travelling. Design -The Extended Unified theory of acceptance and use of technology (UTAUT2) was applied as the basis of the present study Methodology -The data was collected from 284 travellers in India using a structured questionnaire. The data was analyzed using Partial Least Square approach. Findings -The results indicated that the most significant antecedents of behavioral intentions are habit, facilitating conditions, performance expectancy and hedonic motivation. It was observed that the actual usage behavior was influenced by traveler's intentions and habit to use the technology (mapping apps). However it was noted that effort expectancy, social influence and price value had no significant effects on the tourist's intentions to use mapping apps while travelling. Originality of the research -Till date limited empirical studies have explored the adoption of mapping apps by travelers. This study is unique as it explores the adoption intentions using a relevant theoretical framework in the developing economy context wherein the use of mapping apps is still in the nascent stage. This research contributes to the literature of innovation adoption and provides an interesting perspective to companies developing location based travel mobile apps.

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“…The modern smartphones with all time access to internet and innumerable applications (apps) have a great bearing on the tourist behavior (Lu, Mao, Wang and Hu 2015). According to TripAdvisor study it was established that 42% travelers worldwide use smartphones to plan/book their trips.…”

Section: Introductionmentioning

confidence: 99%

Untitled

2017

Tour. hosp. manag.

0

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Purpose -Mapping apps are location based travel apps used for navigation and routing. These apps are gaining worldwide popularity because of its enormous potential. Despite of the growing popularity and utility of the mapping apps, the published literature in this area is scarce, leaving an unexplored area of research. Thus, the current study aims to identify factors affecting tourist's intentions to use mapping apps while travelling. Design -The Extended Unified theory of acceptance and use of technology (UTAUT2) was applied as the basis of the present study Methodology -The data was collected from 284 travellers in India using a structured questionnaire. The data was analyzed using Partial Least Square approach. Findings -The results indicated that the most significant antecedents of behavioral intentions are habit, facilitating conditions, performance expectancy and hedonic motivation. It was observed that the actual usage behavior was influenced by traveler's intentions and habit to use the technology (mapping apps). However it was noted that effort expectancy, social influence and price value had no significant effects on the tourist's intentions to use mapping apps while travelling. Originality of the research -Till date limited empirical studies have explored the adoption of mapping apps by travelers. This study is unique as it explores the adoption intentions using a relevant theoretical framework in the developing economy context wherein the use of mapping apps is still in the nascent stage. This research contributes to the literature of innovation adoption and provides an interesting perspective to companies developing location based travel mobile apps.

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Goodbye maps, hello apps? Exploring the influential determinants of travel app adoption

Cited by 151 publications

References 65 publications

The Role of Mobile Technology in Tourism: Patents, Articles, News, and Mobile Tour App Reviews

The Role of Mobile Technology in Tourism: Patents, Articles, News, and Mobile Tour App Reviews

Tourist Adoption of Mapping Apps: A Utaut2 Perspective of Smart Travellers

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