Going from six sigma to design for six sigma: an exploratory study using analytic hierarchy process

Bañuelas, Ricardo; Antony, Jiju

doi:10.1108/09544780310487730

Cited by 102 publications

(56 citation statements)

References 16 publications

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“…As fases do DMAIC referem-se à sigla e são: Define (definir), Measure (medir), Analyze (analisar), Improve (melhorar) e Control (controlar) (SHAFER; MOELLER, 2012 [8]). Já o DFSS (Design for Six Sigma) é uma ferramenta usualmente aplicada a processos novos e, conincidentemente, é também dividido em cinco fases (DMADV): Define (definir), Measure (medir), Analyze (analisar), Design (projetar) e Verify (verificar) (BANUELAS; ANTONY, 2003 [9]). …”

Section: Referencial Teóricounclassified

Análise Da Aplicação Do Seis Sigma Em Um Setor Da Indústria Automotiva: Um Estudo De Caso

Silva¹,

Calarge²

2014

Anais Do XXII Simpósio Internacional De Engenharia Automotiva

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RESUMOA busca por vantagens competitivas cria a necessidade das organizações absorverem técnicas que aumentem a viabilidade técnico econômica de seus processos e produtos para uma maior rentabilidade. Uma abordagem que vem sendo aplicada para redução de variabilidade e custos envolvidos em processos é o Seis Sigma, o qual é suportado por técnicas de gestão da qualidade com enfoque estatístico. Este trabalho buscou analisar a aplicação do Programa Seis Sigma de forma descritiva e detalhada, uma vez que são escassos os trabalhos neste campo de aplicação. A presente pesquisa é, portanto, de natureza aplicada com objetivo exploratório e usou como método o estudo de caso e, como instrumento de coleta de dados, a entrevista semiestruturada. O estudo de caso foi realizado em um setor da indústria automotiva, onde foi desenvolvido um projeto Seis Sigma que envolveu a substituição da matéria prima usada na fabricação de componentes de limpadores de para-brisas. Por meio da análise dos resultados, verificou-se uma redução de gastos com matéria prima, melhoria de confiabilidade do processo e aumento da satisfação do cliente. Dessa forma, existem evidências de que o Seis Sigma proporciona benefícios consideráveis à organização, entretanto, sua implementação deve ser rigorosamente estruturada. ANALYSIS OF SIC SIGMA APPLICATION IN NA AUTOMOTIVE INDUSTRY SECTOR: A CASE STUDY ABSTRACTThe search for competitive advantages creates the need for organizations to absorb techniques that increase the technical economic viability of their processes and products to a greater profitability . One approach that has been applied to reduce variability and costs involved in processes is the Six Sigma , which is supported by quality management techniques with statistical approach . This study aimed to analyze the application of the Six Sigma Program in a descriptive and detailed way, since there are few studies in this application field. Therefore, this is an applied research with exploratory goal which used the case study method and the semi-structured interview as the data collection instrument. The case study was conducted in a sector of the automotive industry , in which it has been developed a Six Sigma project that involved a replacement of the raw material used in the manufacture of windshield wiper components . Through the result analysis, it was possible to verify a reduction of spending on raw materials, an improvement in process reliability and customer satisfaction increase. Thus,

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Section: Referencial Teóricounclassified

Análise Da Aplicação Do Seis Sigma Em Um Setor Da Indústria Automotiva: Um Estudo De Caso

Silva¹,

Calarge²

2014

Anais Do XXII Simpósio Internacional De Engenharia Automotiva

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“…Six Sigma projects are carried out through two different methodologies: the define, measure, analyze, improve, control (DMAIC) methodology for improving existing processes and products or the define, measure, analyze, design, verify (DMADV) methodology for designing new or innovative processes or products 21 .…”

Section: Project Evaluationmentioning

confidence: 99%

On the evaluation of Six Sigma projects

Tkáč

Lyócsa

2009

Quality & Reliability Eng

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Most of the research on the success in implementing Six Sigma agrees upon the fact that one of the key success factors is the selection of profitable projects. This seems to be especially important for high-risk, large-scope and long-term projects, as is mostly the case in the design for Six Sigma projects. The purpose of this paper is to outline Six Sigma project characteristics and to present a new model for evaluating Six Sigma projects. To design a Six Sigma project evaluation model, we utilized mathematical optimization modeling techniques and real options theory. The model allows for the quantification of not only the project's value prior to its start but also its progress and the consideration of possible decisions based on this progress.

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“…Therefore, in order to achieve high levels of mould design quality, the critical technical requirements will be identified through adoption of the analytical hierarchical process (AHP). This technique is widely used to address multicriteria decision-making problems and provides an easy way of setting priorities and selecting alternatives (Bañuelas & Antony, 2003). This prioritisation is achieved through decision-maker's judgements about the dominance of one criteria over another, so-called pairwise comparison (Saaty, 1994).…”

Section: Introductionmentioning

confidence: 99%

An integrated framework based on the ECSI approach to link mould customers' satisfaction and product design

Ferreira

Cabral

Saraiva

2010

Total Quality Management & Business Excellence

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Customer satisfaction (CS) and retention are key issues for organisations in today's competitive market place, making its proper evaluation a main concern for companies. Recently, the European Customer Satisfaction Index (ECSI) has been assumed as a reliable and independent frame-of-reference way of assessing CS. This article describes one framework based on ECSI, which attempts to evaluate the factors that contribute to CS for the Portuguese moulds industry. In order to pursue this goal, an ECSI model, specific for the injection mould industry, was designed and tested. Owing to the characteristics of the gathered data, partial least squares was used to estimate model parameters. The estimated model, which shows validity and reliability, demonstrates an excellent capacity for explaining CS (80.4%), as well as loyalty (58.2%). We also propose an approach to link the ECSI model parameters to the generation and evaluation of design solutions for moulds. This linkage allows us to identify the critical factors for achieving high levels of molds' design quality, through analytical hierarchical process (AHP) ranking, and to determine the impact of mould's design solutions over CS and retention.

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Going from six sigma to design for six sigma: an exploratory study using analytic hierarchy process

Cited by 102 publications

References 16 publications

Análise Da Aplicação Do Seis Sigma Em Um Setor Da Indústria Automotiva: Um Estudo De Caso

Análise Da Aplicação Do Seis Sigma Em Um Setor Da Indústria Automotiva: Um Estudo De Caso

On the evaluation of Six Sigma projects

An integrated framework based on the ECSI approach to link mould customers' satisfaction and product design

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