Goffman's theory of frames and situated meaning-making in performance reviews. The case of a category management approach in the French retail sector

Prospective Sensemaking and Thinking Infrastructures in a Large-Scale Humanitarian Crisis

“…Existing research has offered insights in the way such systems can help reframing in response to organisational change (Boin et al, 2005;Lorino et al, 2017), enable adjustments to deal with variability (Mouritsen & Kreiner, 2016;Cooper et al, 1981), or create contextual opportunities (March, 1987). However, our study suggests that existent theorisations offer only a partial understanding of how thinking infrastructure become implicated in the collective construction of new understandings in unstable environments.…”

“…In line with such arguments, Mouritsen & Kreiner (2016) explore how accounting may be implicated in providing the conditions for adjustments and adaptations in decision-making processes, thereby conceptualising decisions as 'promises' instead of endings that stop such unfolding processes. Lorino, Mourey & Schmidt (2017, p.2) further investigate the relationship between performance metrics as "generic meaning frames" and the way these numbers are engaged in "malleable local framing and (re)framing processes" to engage with organisational change. For Lorino et al (2017), the possibility for re-framing resides in the dual nature of performance metrics, which are both contextually situated and generically modelled.…”

“…Lorino, Mourey & Schmidt (2017, p.2) further investigate the relationship between performance metrics as "generic meaning frames" and the way these numbers are engaged in "malleable local framing and (re)framing processes" to engage with organisational change. For Lorino et al (2017), the possibility for re-framing resides in the dual nature of performance metrics, which are both contextually situated and generically modelled.…”

“…The ongoing focus on contextualisation of measures shares connections, but also differs in several aspects, with studies that have drawn attention to the dual nature of performance metrics as both generically-modelled and contextually-situated (Lorino et al, 2017;Boland et al, 2008). For example, while Lorino et al (2017) describe how contextualisation of metrics instigated shifts in framing, in our case, it served as a precondition to stimulate situational sensitivity and responsiveness in negotiations surrounding inter-group sensegiving processes PROSPECTIVE SENSEMAKING AND THINKING INFRASTRUCTURES 30 between managers and refugees. Sphere's prescriptions of contextualisation encouraged an attitude that facilitated not only ongoing preoccupation with revisions and tentative linkages, but also stimulated action-based enquiry to interpret and update emerging cues from the community.…”

Government or invisible hand? Who is in charge of retail food prices? Evidence from the Baltics

“…However, as consumer buys more, he spends more and notices, that everyday products (those biggest part is composed of diary food products) require bigger part of his budget and starts to believe deceivably in price increase, as he sees it as the only reliable explanation of his budget changes (in case the income is constant or even increasing). This situation is highly supported by a psychological price increase theory (Hsu et al, 2017;Lorino et al, 2017;Bradlow et al, 2017).…”