Goffman's Dramaturgical Sociology: Personal Sales and Service in a Commodified World

Kivisto, Peter; Pittman, Dan

doi:10.4135/9781506335483.n13

Cited by 15 publications

(25 citation statements)

References 1 publication

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“…As one staff member said, he was "a brilliant, very kind and very generous man." Kivisto and Pittman, (2001) explain that scripts make everyday life easier:…”

Section: Preventive Moral Distancingmentioning

confidence: 99%

Death or Declaw: Dealing with Moral Ambiguity in a Veterinary Hospital

Atwood-Harvey

2005

Soc Animals

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The medical practice of declawing has received much political debate over the past few years. Yet, empirical and theoretical research on how this practice is maintained and the ethical positions of those who actually participate in this work is lacking. Drawing from 9 months of ethnographic fieldwork in a feline-specific veterinary hospital and open-ended interviews with veterinarians and staff, this study examines veterinary staff members' attitudes toward, and strategies for, dealing with the medical practice of declawing. Specifically, findings show that a number of staff felt uncomfortable with their participation in onychectomy (declawing) and relied heavily on organizational support structures to cope both with these feelings and the moral ambiguity about the practice. Relying on these structures, the veterinarians and their staff are able simultaneously to define felines as subjects worthy of respect for their quality of life, protect their own self-identity as people who work toward the best interest of animals, and paradoxically support action toward felines that they find morally objectionable.

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“…As one staff member said, he was "a brilliant, very kind and very generous man." Kivisto and Pittman, (2001) explain that scripts make everyday life easier:…”

Section: Preventive Moral Distancingmentioning

confidence: 99%

Death or Declaw: Dealing with Moral Ambiguity in a Veterinary Hospital

Atwood-Harvey

2005

Soc Animals

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“…Scripts are interactional routines linked to roles and the enacting of roles, sometimes conscious and sometimes sub‐conscious. In Goffman's () understanding, everyday interaction is more ordered and closely rule‐governed than we imagine, and much of this is implicit rather than explicit (Kivisto and Pittman ). In the transfer of Taylorized work practices to the services sector, there has been an attempt to make such scripts explicit in an attempt to control both workers and consumers.…”

Section: The Reindeer Farm Tour and Its Scriptsmentioning

confidence: 99%

“…We understand scripts in two ways: from the tourist point of view, they represent generic, routinized ways of doing and interacting which have been learned through previous service encounters with hosts both in tourist and non‐tourist contexts (cf. Goffmann ; Kivisto and Pittman ). As Goffman () pointed out, although our everyday interactions may seem casual, one‐off, and unscripted, they are in fact strongly rule‐governed, and we acquire knowledge of the appropriate behaviour, i.e.…”

Section: Introductionmentioning

confidence: 99%

Commodifying Sámi culture in an indigenous tourism site

Kelly‐Holmes

Pietikäinen

2014

Journal of Sociolinguistics

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Cultural tourism has become an alternative economic activity in many indigenous sites, and local tourist providers compete globally by commodifying their culture in an efficient, attractive manner. This process is not however a straightforward one, because of the need to manage both the multilingual context and the interaction between host and tourists, and this can lead to tensions for all parties. We examine a Reindeer Farm in the indigenous language space of S amiland. Based on a long-term ethnography, we identify different scripts which are used within the tourist encounter to pre-empt and manage tensions around the legitimacy of the host, the collusion and cooperation between host and tourists, and the differing linguistic resources of tourists and hostin terms of the interplay between English as a tourist lingua franca, Finnish as national language, and to a limited extent the local Inari S ami and Northern S ami languages. We argue that the stakes involved in producing cultural tourism are potentially higher in indigenous, minority language sites.

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“…Scripts provide convenience and are taken-for-granted rather than being something of which individuals are acutely aware. Instead of deciding on our words and actions afresh in each instance, we each utilise our stock (repertoire) of well-worn scripts to assist us in negotiating common situations (Kivisto and Pittman 2008).…”

Section: Script Theoriesmentioning

confidence: 99%

The Role and Functioning of Cultural Scripts in Farming and Agriculture

Vanclay

Enticott

2011

Sociologia Ruralis

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We advocate an increased utilisation of script theory in rural social research and suggest this will enhance understandings of the social life of farmers and other rural residents. We define a script as a culturally shared expression, story or common line of argument, or an expected unfolding of events, that is deemed to be appropriate or expected in a particular socially defined context, and that provides a rationale or justification for a particular issue or course of action. We suggest there are four types of script: (1) a socially perceived routine or expected sequence of events; (2) a catch-phrase, metaphor or allegory that is frequently recited in response to a particular issue or situation; (3) a ministory, narrative or parable; and (4) a commonly used line of argument that is widely invoked in response to a particular issue or situation. Using examples from our work with farmers in the UK and Australia relating to animal health and biosecurity, and specifically bovine tuberculosis, we demonstrate how scripts affect the perceived management options of farmers in particular circumstances. We suggest that scripts have implications for policymakers and those seeking to promote practice change such as agricultural extension staff and agricultural veterinarians.

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Goffman's Dramaturgical Sociology: Personal Sales and Service in a Commodified World

Cited by 15 publications

References 1 publication

Death or Declaw: Dealing with Moral Ambiguity in a Veterinary Hospital

Death or Declaw: Dealing with Moral Ambiguity in a Veterinary Hospital

Commodifying Sámi culture in an indigenous tourism site

The Role and Functioning of Cultural Scripts in Farming and Agriculture

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