Global aviation human resource management: contemporary employee and labour relations practices

Appelbaum, Steven H.; Fewster, Brenda M.

doi:10.1108/01409170310784069

Cited by 6 publications

(2 citation statements)

References 1 publication

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Customer perception: A global concern for safety is related to an ever-increasing consumer expectation of service excellence. (Appelbaum and Fewster, 2003). 8.…”

Section: Productivitymentioning

confidence: 99%

An Investigation of Relationships between Employees’ Safety and Productivity

Chinda¹,

Techapreechawong²,

Teeraprasert³

2012

Proceedings of the 2012 (3rd) International Conference on Engineering, Project, and Production Management

View full text Add to dashboard Cite

Safety culture is the product of individual and group values, attitudes, perceptions, competencies, and patterns of behavior that determine the commitment to and organization's health and safety management. It varies from one country to another. Employees may behave differently due to their background differences in race, nation, religion, and community. To achieve a positive safety culture, employee involvement and satisfaction must be considered, as it drives continuous improvement, which may lead to better productivity. This paper utilizes the exploratory factor analysis and structural equation modeling method to examine the relationships between People, People Results, and Productivity in the textile industry in Thailand. It is expected that the results give better understanding on how employees' involvement in safety leads to higher productivity in the organization.

show abstract

“…Customer perception: A global concern for safety is related to an ever-increasing consumer expectation of service excellence. (Appelbaum and Fewster, 2003). 8.…”

Section: Productivitymentioning

confidence: 99%

An Investigation of Relationships between Employees’ Safety and Productivity

Chinda¹,

Techapreechawong²,

Teeraprasert³

2012

Proceedings of the 2012 (3rd) International Conference on Engineering, Project, and Production Management

View full text Add to dashboard Cite

show abstract

“…Civil aviation is one of the most prominent service industries in the world today. Because of the global nature of airports, passengers expect the implementation of the highest levels of technology and safety [1]. The principal civil aviation product is the airline, also the principal airline products are the passengers.…”

Section: Introductionmentioning

confidence: 99%

Assessment of Passengers’ Satisfaction and Service Quality in Murtala Muhammed Airport (MMA2), Lagos, Nigeria: Application of SERVQUAL Model

Adeniran¹,

So²

2018

J Hotel Bus Manage

View full text Add to dashboard Cite

SERVQUAL model was used to assess passengers' satisfaction and service quality in the domestic terminal of Murtala Muhammed Airport (MMA2), Lagos, Nigeria. This airport is the only concessioned airport terminal in Nigeria, and it facilitates major domestic air travel in Nigeria. The study adopts primary data collected with questionnaire instrument through purposive sampling technique. One hundred and twenty (120) questionnaires were distributed to domestic passengers in MMA2 and 114 questionnaires were returned valid for data analysis and reporting. The most prioritized airport services were encapsulated in the reliability service quality attribute. The study reveals that there is need to improve the standard of facilities for the physically impaired at the Murtala Muhammed Airport 2 (MMA2). The respondents of MMA2 were satisfied with the reliability service attribute; however, respondents were not satisfied with other service attributes. This might be as a result of the fact that there is high expectation on the quality of service in MMA2 being managed under concession management strategy which is referred to as expectancy disconfirmation model. The respondents were satisfied with the overall level of service quality delivered in MMA2.

show abstract

Analysis of the Possible Relationship Model Between Knowledge Management and Job Satisfaction

Widtayakornbundit

Ativetin

2022

Global Air Transport Management and Reshaping Business Models for the New Era

View full text Add to dashboard Cite

This study examines the relationship between knowledge management in the aviation industry and job satisfaction among service staff through a literature review. This authors surveyed the relationship model while reversing to job satisfaction, which allowed them to develop a guideline for organizational knowledge management and the process of achieving satisfaction from practice guidelines, as well as other factors that contributed to developing the model apart from the two aforementioned variables, especially the changes from the situation that promote the continuous development of the knowledge management model because good management practices would lead to good organizational behavior and performance. Therefore, the context in which the study is conducted is the aviation industry because it has been severely affected by the crisis. The relationship management model must integrate management approaches into employee requirements by means of lessons learned from sample case studies.

show abstract

Global aviation human resource management: contemporary employee and labour relations practices

Cited by 6 publications

References 1 publication

An Investigation of Relationships between Employees’ Safety and Productivity

An Investigation of Relationships between Employees’ Safety and Productivity

Assessment of Passengers’ Satisfaction and Service Quality in Murtala Muhammed Airport (MMA2), Lagos, Nigeria: Application of SERVQUAL Model

Analysis of the Possible Relationship Model Between Knowledge Management and Job Satisfaction

Contact Info

Product

Resources

About