“…In the literature, various terms are used for this subject of research: enterprise social networks (Rossmann et al, 2016), enterprise social media (Archer-Brown and Kietzmann, 2018), enterprise 2.0 (McAfee, 2009;Alberghini et al, 2013), emergent social software platforms (McAfee, 2009), social software (Raeth et al, 2010), collaborative software resp. applications (Schubert and Williams, 2012;Klö tzer et al, 2017), enterprise collaboration systems (Cardon and Marshall, 2015;Nitschke and Williams, 2018), team communication platforms (Anders, 2016) or unified communication and collaboration technology (Silic and Back, 2016). This variety of terms reflects both the rapid development in the field and the different perspectives from which the subject is viewed.…”