Software-supported collaboration in small- and medium-sized enterprises

Hardwig, Thomas; Klötzer, Stefan; Boos, Margarete

doi:10.1108/mbe-11-2018-0098

Cited by 12 publications

(13 citation statements)

References 17 publications

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“…High consensus of the raters, and the selection of items with a high rating (>3.8) supports the scale’s content validity [ 81 ], the uniform factor structure its construct validity [ 82 ]. The selective impact of satisfaction, professional role, and prior experience on knowledge sharing reported later in this study supports the criterion validity of the scale [ 83 ], which was selected from a comprehensive research instrument on various aspects of knowledge sharing [ 77 , 78 ].…”

Section: Methodssupporting

confidence: 59%

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Digital transition in rural emergency medicine: Impact of job satisfaction and workload on communication and technology acceptance

Hasebrook

Michalak²,

Kohnen³

et al. 2023

PLoS ONE

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Background Tele-emergency physicians (TEPs) take an increasingly important role in the need-oriented provision of emergency patient care. To improve emergency medicine in rural areas, we set up the project ‘Rural|Rescue’, which uses TEPs to restructure professional rescue services using information and communication technologies (ICTs) in order to reduce the therapy-free interval. Successful implementation of ICTs relies on user acceptance and knowledge sharing behavior. Method We conducted a factorial design with active knowledge transfer and technology acceptance as a function of work satisfaction (high vs. low), workload (high vs. low) and point in time (prior to vs. after digitalization). Data were collected via machine readable questionnaires issued to 755 persons (411 pre, 344 post), of which 304 or 40.3% of these persons responded (194 pre, 115 post). Results Technology acceptance was higher after the implementation of TEP for nurses but not for other professions, and it was higher when the workload was high. Regarding active communication and knowledge sharing, employees with low work satisfaction are more likely to share their digital knowledge as compared to employees with high work satisfaction. This is an effect of previous knowledge concerning digitalization: After implementing the new technology, work satisfaction increased for the more experienced employees, but not for the less experienced ones. Conclusion Our research illustrates that employees’ workload has an impact on the intention of using digital applications. The higher the workload, the more people are willing to use TEPs. Regarding active knowledge sharing, we see that employees with low work satisfaction are more likely to share their digital knowledge compared to employees with high work satisfaction. This might be attributed to the Dunning-Kruger effect. Highly knowledgeable employees initially feel uncertain about the change, which translates into temporarily lower work satisfaction. They feel the urge to fill even small knowledge gaps, which in return leads to higher work satisfaction. Those responsible need to acknowledge that digital change affects their employees’ workflow and work satisfaction. During such times, employees need time and support to gather information and knowledge in order to cope with digitally changed tasks.

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Section: Methodssupporting

confidence: 59%

“…Measuring knowledge sharing. Following Hardwig [77,78], we distinguished between knowledge types, knowledge sources and knowledge instruments. Based on Erpenbeck [79], the transfer of implicit and explicit knowledge was examined at the individual level (from one person to another person) and at organizational level (e.g.…”

Section: Additional Item "Workload"mentioning

confidence: 99%

Digital transition in rural emergency medicine: Impact of job satisfaction and workload on communication and technology acceptance

Hasebrook

Michalak²,

Kohnen³

et al. 2023

PLoS ONE

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“…Another human aspect that could be a potential barrier for SMEs is the presence of a rigid and inflexible mindset (Medini et al 2019 ; Thun et al 2019 ; Zangiacomi et al 2018 ). For example, Hardwig et al ( 2019 ) found that employees who have been through digital transformation noted that work is not only more condensed, but also requires more self-organization. As digital technologies enable working from any interface, people are more often asked to be available at any time.…”

Section: Theoretical Foundationsmentioning

confidence: 99%

Barriers and opportunities of digital servitization for SMEs: the effect of smart Product-Service System business models

et al. 2023

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Digital servitization enables SMEs to propose smart Product-Service Systems (PSS) integrating products and services. Limited discussion of this contemporary and challenging phenomena stimulated our in-depth literature review, which identified four key themes common to both barriers and opportunities: digital strategy, ecosystem network, internal and operational organization, and human capabilities. Industry expert focus group enabled enriching and refining these themes across smart PSS business models. Digital servitization was found to mostly benefit the SME’s digital strategy and ecosystem network and is hindered by insufficient human capabilities and underdeveloped ecosystem networks. Opportunities and barriers vary as the smart PSS business model evolves.

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“…Measuring Knowledge Sharing. Following Hardwig [64,65], we distinguished between knowledge types, knowledge sources and knowledge instruments. Based on Erpenbeck [66], the transfer of implicit and explicit knowledge was examined at the individual level (from one person to another person) and at organizational level (e.g.…”

Section: Job Demandmentioning

confidence: 99%

Digital Transition in Rural Emergency Medicine: Impact of Job Satisfaction and Workload on Communication and Technology Acceptance

Hasebrook¹,

Michalak²,

Kohnen³

et al. 2022

Preprint

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Background: Tele-emergency physicians (TEPs) take an increasingly important role in the need-oriented provision of emergency patient care. To improve emergency medicine in rural areas, we set up the project Land|Rettung (English: Rural|Rescue), which uses TEPs to restructure professional rescue services using information and communication technologies (ICTs) in order to reduce the therapy-free interval. Successful implementation of ICTs relies on user acceptance and knowledge sharing behavior. Methods and findings: We conducted a factorial design with active knowledge transfer and technology acceptance as a function of work satisfaction (high vs. low), workload (high vs. low) and point in time (prior to vs. after digitalization). Data were collected via machine readable questionnaires issued to 755 persons (411 pre, 344 post), of which 304 or 40.3% of these persons responded (194 pre, 115 post).Technology acceptance was higher after the implementation of TEP for nurses but not for other professional groups, and it was higher when the workload was high. Regarding active communication and knowledge sharing, employees with low work satisfaction are more likely to share their digital knowledge as compared to employees with high work satisfaction. Additional and more detailed analyses reveal that this is an effect of previous knowledge concerning digitalization. After implementing the new technology, work satisfaction increased for the more experienced employees, but not for the less experienced ones. Results are discussed considering the Dunning-Kruger effect. The Dunning-Kruger effect describes a cognitive bias. People with high expertise often underestimate their actual skill level. They have a more critical attitude towards their performance and feel the urgent need to fill possible knowledge gaps they notice. Conclusions: Our research illustrates that employees’ workload has an impact on the intention of using digital applications. The higher the workload, the more people are willing to use TEPs. Regarding active knowledge sharing, we see that employees with low work satisfaction are more likely to share their digital knowledge compared to employees with high work satisfaction. This might be attributed to the Dunning-Kruger effect. Highly knowledgeable employees initially feel uncertain about the change, which translates into temporarily lower work satisfaction. They feel the urge to fill even small knowledge gaps, which in return leads to higher work satisfaction. Those responsible need to acknowledge that digital change affects their employees’ workflow and work satisfaction. During such times, employees need time and support to gather information and knowledge in order to cope with digitally changed tasks.

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Software-supported collaboration in small- and medium-sized enterprises

Cited by 12 publications

References 17 publications

Digital transition in rural emergency medicine: Impact of job satisfaction and workload on communication and technology acceptance

Digital transition in rural emergency medicine: Impact of job satisfaction and workload on communication and technology acceptance

Barriers and opportunities of digital servitization for SMEs: the effect of smart Product-Service System business models

Digital Transition in Rural Emergency Medicine: Impact of Job Satisfaction and Workload on Communication and Technology Acceptance

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