Geschäftsmodelle für industrielle Dienstleistungen

Schuh, Günther; Gudergan, Gerhard; Grefrath, Christian

doi:10.1007/978-3-662-47256-9_4

Cited by 5 publications

(3 citation statements)

References 11 publications

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“…By the use of remote diagnostics, defective parts can be detected early. Thus, preventive maintenance and repair measures can alleviate problems before costly equipment failure [36]. At an advanced stage of remote service, customer operating data and parameters are remotely analyzed and adapted.…”

Section: Maturity-levels In Detailmentioning

confidence: 99%

“…The advantage of such a model is that the customer does not have to make large investments. This is an advantage which can be considered particularly important in the SME sector [36]. In performance contracting, the company provides a service-bundle at a fixed price to the customer.…”

Section: Maturity-levels In Detailmentioning

confidence: 99%

“…Although the product is used by the customer, it remains the legal property of the manufacturer. Thus, the manufacturer bears the risk of default, but not the responsibility for the employees or the management [30,36,38]. In the final fifth level of the model, in addition to the plant or machine, the manufacturer also provides the operating personell and handles the full amount of in-kind contribution.…”

Section: Maturity-levels In Detailmentioning

confidence: 99%

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Maturity Model for Service Engineering

Fischer

Brunnhofer

2019

Teh. vjesn.

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Nowadays, the mere sale of physical products is often no longer sufficient for the long-term success of companies. Actually, the combination of physical products with services as a product-service bundle should be offered. Based on this initial situation, this article provides an analysis model for the plant manufacturer industry with a special focus on the maturity level of services. The analysis model shows both, the existent level of service maturity in a company and the steps, which are required to the next higher level of maturity in this model. After the theoretical conception of the model, it is validated practically through a questionnaire and a service maturity portfolio. The outcome shows, on the one hand the content suitability of the maturity model and on the other, it provides initial conclusions concerning the present service degree of maturity in companies.

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Section: Maturity-levels In Detailmentioning

confidence: 99%

Section: Maturity-levels In Detailmentioning

confidence: 99%

Section: Maturity-levels In Detailmentioning

confidence: 99%

See 1 more Smart Citation

Maturity Model for Service Engineering

Fischer

Brunnhofer

2019

Teh. vjesn.

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Management Roadmap zur Strategiefindung von neuen Services

Richter

Brunnhofer

Fischer

et al. 2018

Service Business Development

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Business Model Innovation in Manufacturing Equipment Companies

2021

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Higher individualization levels, shorter product life cycles and fluctuating market demand influence manufacturing environments considerably, leading for example to a greater planning complexity and more frequent reconfiguration of production equipment and systems. These factors generate high nonvalue-added production costs that reduce factory adaptability.In this context, automobile manufacturers demand a reduction in installation and integration activities that allow for an increase in the versatility of their production facilities. Business model innovations are hence required for manufacturing equipment suppliers to meet their customers' demands and stay competitive in the long term.This paper identifies promising approaches for manufacturing business model innovation, including preliminary assessment within the research campus ARENA2036. The approaches lead to alternative business models that represent a possible way out of the conventional business dynamics between automobile manufacturers and their equipment suppliers, currently inhibiting innovation towards more flexible production systems.

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Geschäftsmodelle für industrielle Dienstleistungen

Cited by 5 publications

References 11 publications

Maturity Model for Service Engineering

Maturity Model for Service Engineering

Management Roadmap zur Strategiefindung von neuen Services

Business Model Innovation in Manufacturing Equipment Companies

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