Geographic Information System of Public Complaint Testing Based On Mobile Web (Public Complaint)

Abstract

A public complaint is a reciprocal of the population against the government to convey opinions or problems encountered in certain areas. The complaint process using a suggestion box or counter complaint is less effective and efficient so that the complaint handling process is slow. The geographic information system of public complaints is an information system built as an intermediary for the public to make complaints against the government. This public complaint geographic information system is built by utilizing location-based services. Geographic information systems of public complaints that have been built require a test to ensure all functions contained on the system can run properly. This study discusses the testing of the geographic information system of public complaints that have been built by blackbox testing and test by involving respondents from the general public. The results of testing system usage by the user based on aspect of system interface display and conformity aspects of processes and features involving respondents from the general public. Tests conducted to get the average results of respondents gave very good value 28%, good 59.8, enough 10.2% and less by 2%. Comparison of systems conducted on two similar systems taken through a literature study showed that a mobile web-based public complaint geographic information system (Public Complaint) has more features in tracking the location of complaints.

Water and Air Quality Monitoring System based on the Internet of Things

“…is a software testing method that focuses on application functionality from the user side, so no special knowledge is required in conducting this test [15]. The results of Black-box testing can see in table 5.…”

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“…The black box testing or referred as functional testing, is a testing technique regarding to the function of a system based on a particular test case. The people who perform black box testing do not have direct access to the application source code, but they only focus on the output produced as a response to the input chosen by the examiner and the execution conditions of the system [14]. The table of black box testing can be seen in Table 1.…”