Genre crash: The case of online shopping

Andersen, Thomas Hestbæk; Leeuwen, Theo Jacob van

doi:10.1016/j.dcm.2017.06.007

Cited by 14 publications

(21 citation statements)

References 1 publication

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“…The results suggest that to increase patronage and satisfaction with e‐commerce, website developers must endeavor to make their pages easy to understand and use. This is in line with earlier findings of Andersen and van Leeuwen (2017) where service users were repetitively influenced by the attractiveness, ease of navigation, and absence of interruption of the website.…”

Section: Discussionsupporting

confidence: 92%

“…E‐commerce platform capabilities is defined to include all software applications and abilities that permit electronic businesses to operate and manage their websites (Holland & Gutiérrez‐Leefmans, 2018). Andersen and van Leeuwen (2017) indicate that service users are influenced by the attractiveness, easiness, navigation, and lack of interruption. Again, the language of the website seems more vital than the face‐to‐face shopping that assumed linguistic and literacy skills (Andersen & van Leeuwen, 2017).…”

Section: Literature Reviewmentioning

confidence: 99%

“…Andersen and van Leeuwen (2017) indicate that service users are influenced by the attractiveness, easiness, navigation, and lack of interruption. Again, the language of the website seems more vital than the face‐to‐face shopping that assumed linguistic and literacy skills (Andersen & van Leeuwen, 2017). E‐commerce platforms have an urge over face‐to‐face interaction in relation to cost and speed of delivery, trust and delivery responsibilities (Cheema et al, 2013; Dai et al, 2013; Girish Mallapragada, 2016; Saad Akbar, 2012).…”

Section: Literature Reviewmentioning

confidence: 99%

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Determinants of investor satisfaction with e‐commerce platforms and traded products in student housing development in Ghana

Attakora‐Amaniampong

Miller

Aziabah

2020

E J Info Sys Dev Countries

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Globalization and its attendant expansion of businesses continue to create opportunities for the use of e‐commerce. E‐commerce is noted for contributing to cost reduction, capital expansion, efficiency and high client satisfaction in businesses. Unfortunately, there is dissatisfaction among investors in student housing with the application of e‐commerce in Ghana. This study examined the key factors influencing satisfaction among investors in student housing with e‐commerce platforms and traded products in Ghana. A concurrent mixed design based on survey and interviews, as well as an Exploratory Factor and thematic analyses of data were used. Whereas security and interface features were key factors influencing investors' satisfaction with e‐commerce platforms, product availability and quality of packaging were key factors influencing investors' satisfaction with traded products. It would be worthwhile for website designers to consider these factors in designing websites. Also, by considering these factors, suppliers can increase their revenues. Furthermore, the results of this exploratory factor analysis means that further confirmatory studies may be conducted to validate the findings.

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Section: Discussionsupporting

confidence: 92%

Section: Literature Reviewmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

See 1 more Smart Citation

Determinants of investor satisfaction with e‐commerce platforms and traded products in student housing development in Ghana

Attakora‐Amaniampong

Miller

Aziabah

2020

E J Info Sys Dev Countries

View full text Add to dashboard Cite

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“…While previous social semiotic studies have explored how text and images can recontextualize shopping (e.g. Ventola, 1987; Andersen and van Leeuwen, 2017), this case study provides insights into how interactivity can represent actions of shopping on webshops and compares this to in-store shopping.…”

Section: Introductionmentioning

confidence: 99%

The same but different: A social semiotic analysis of website interactivity as discourse

Poulsen

2022

Discourse & Communication

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The aim of this article is to explore website interactivity as discourse. Whereas the use of writing, images and layout in web design has been explored extensively, interactivity, that is, interactions between a web user and the website system, remains an underdeveloped area of discourse studies. To analyze interactivity as discourse, the article uses data from a research project on offline and online shopping for electronics, viewing the offline-online relationship as recontextualization in the sense that webshop interactivity (together with other design elements) represents and transforms in-store shopping actions. Using a methodology that combines analytical framework for interactive sites and approach to discourse analysis, the article maps cursor resources and interactive webshop features as actions and compares them to the actions that constitute in-store shopping. On this basis, the article offers reflections on how interactivity plays a defining role in the digital resemiotization of social practices.

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“…But in online shopping embodied events and physical spaces become texts – texts which we read and use alone, at home, even if they may relate to social media (e.g. online trendsetters, cf also Andersen and van Leeuwen, 2017). Such texts not only represent shopping, they also design what we can and cannot do when we shop online, and how we are to relate to sellers who are no longer physically present and often very powerful (think of Amazon), yet needing to legitimate their power by providing services we need and want.…”

Section: Introductionmentioning

confidence: 99%

Functionalization and informalization in the design of an online fashion shop

Leeuwen¹,

Boeriis²,

Dakwar³

2021

Discourse & Communication

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This paper presents a multimodal analysis of the design of an online fashion shop. Departing from systemic-functional genre theory, it analyses the functionality of the site, bringing out how it designs what sellers do to and for consumers and what the site does and does not enable consumers to do. Drawing on Joos’ analysis of (in)formality in language and Hall’s proxemics, the paper then analyses how the site conceals the power of its functional design by simulating informality and solidarity in a way that ultimately remains one-way and cannot be reciprocated. It finally argues that designs of consumer behaviour similar to that of the analysed site increasingly stand as a model for the digitization of other domains of practice, including education and research, so extending what Fairclough called the ‘marketization of discourse’ into these other domains.

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Genre crash: The case of online shopping

Cited by 14 publications

References 1 publication

Determinants of investor satisfaction with e‐commerce platforms and traded products in student housing development in Ghana

Determinants of investor satisfaction with e‐commerce platforms and traded products in student housing development in Ghana

The same but different: A social semiotic analysis of website interactivity as discourse

Functionalization and informalization in the design of an online fashion shop

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