Gender preferences concerning identity theft and technology-related issues with sports e-ticketing

Smith, Amber A.; Smith, Alan D.; Gopalakrishna‐Remani, Venugopal; Offodile, O. Felix

doi:10.1504/ijsom.2012.049706

Cited by 7 publications

(7 citation statements)

References 38 publications

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“…In regards to the buying process for sport tickets, several researchers have conducted studies examining attitudes and characteristics of consumers who prefer electronic purchasing compared to the traditional procuring of hard tickets (Ahn et al, 2014;Dhurup et al, 2011;Khazaei Pool et al, 2016;Marquez et al, 2020;Popp et al, 2018;Smith et al, 2012Smith et al, , 2014. Such studies are typically rooted in Davis' (1989) technology acceptance model which suggests end-user perceptions of technology ease-of-use and technology usefulness influence willingness to embrace electronic ticket purchases (Ahn et al, 2014).…”

Section: Literature Reviewmentioning

confidence: 99%

“…In addition, comfort levels with online ticket buying platform attributes, such as trust, convenience, fraud protection or perceived risk and pricing options (including a willingness to pay additional fees) also influence likelihood of Internet-based sport ticket purchases (Ahn et al, 2014;Bauer et al, 2007;Khazaei Pool et al, 2016;Marquez et al, 2020;Popp et al, 2020;Smith et al, 2012). Similar findings have emerged in nonsport ticket purchase settings, such as in the transportation sector among airline (Bigne et al, 2010;Bukhari et al, 2013;Guritno and Siringoringo, 2013) and train (Cheng and Huang, 2013;Mallat et al, 2009;Zalar et al, 2018;Zhao et al, 2016) passengers.…”

Section: Literature Reviewmentioning

confidence: 99%

“…The advantages of digital ticket purchases are numerous for the sport organization, and in some cases, provide great benefit to the end user as well. Some consumers, however, prefer traditional hard tickets for a variety of reasons such as the nostalgia embodied in a material ticket or confidence the ticket they possess is authentic (Chu, 2017;Hopkins, 2014;Rushin, 2019;Smith et al, 2012). Yet many sport organizations and venues are moving to mobile-only ticket delivery (Fisher, 2018;Kaplan, 2020), forcing consumers to use a specific technology as opposed to selecting a preferred delivery system.…”

Section: Literature Reviewmentioning

confidence: 99%

“…All prior literature regarding preferences for the purchasing of sport event e-tickets has been conducted within a choice context; respondents are asked about hypothetical preferences for ticket delivery systems (Bauer et al, 2007;Marquez et al, 2020;Smith et al, 2012Smith et al, , 2014. But what happens when consumers have no choice and are forced to utilize SST for actual consumption?…”

Section: Literature Reviewmentioning

confidence: 99%

“…For some fans, mobile ticketing technology represents convenience and efficiency, but for others, converting to digital ticket purchases is confusing, frustrating and complicated. Electronic-ticketing purchases for sporting events may induce fears of identity theft and fraud (Popp et al, 2020;Smith et al, 2012). In some recent cases, sport event managers, venue operators and team administrators have made the decision to only allow digital tickets for event entry, eliminating traditional hard tickets or even print-at-home tickets, altogether.…”

Section: Introductionmentioning

confidence: 99%

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Understanding sport event ticket-type preference in a forced e-ticket environment

Popp

Simmons

Smith

et al. 2021

SBM

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PurposeMany sport venues utilize digital ticketing, in some instances exclusively. Forced technology adoption among ticket buyers in nonsport contexts, (i.e. airline passengers) has been shown to produce negative responses among consumers. The purpose of the current study is to examine sport consumer response to forced e-ticket adoption.Design/methodology/approachE-surveys were disseminated to attendees of a major NCAA Division I football conference championship game where digital tickets were required for entry for the first time in event history. Mixed methods were utilized to examine both quantitative and qualitative data from 1,821 respondents.FindingsAmong respondents, 29.6% indicated a preference for traditional paper tickets and 48.3% preferred e-tickets, with younger patrons more likely to prefer the digital option. No significant difference related to future consumption was found between those preferring hard tickets and those preferring e-tickets. An analysis of qualitative responses revealed five primary themes for hard ticket preference: (1) ease of use, (2) souvenir, (3) reliability, (4) lack of technology and (5) preference. Five primary themes supporting e-ticket preference were also uncovered: (1) convenience, (2) simplicity, (3) familiarity, (4) paperless and (5) security.Originality/valueThe current study is the first to examine actual sport event consumers in a forced self-service technology environment. Also, no previous studies have explored respondents' preference motivations. The current study is also the first to link both age and future consumption to ticket-type preference.

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Section: Literature Reviewmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 3 more Smart Citations

Understanding sport event ticket-type preference in a forced e-ticket environment

Popp

Simmons

Smith

et al. 2021

SBM

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Olympic Games, media coverage and brand image/performance from fan and gender perspectives

Smith-Ditizio

Smith

2022

BIJ

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PurposeThe purpose of this paper is to explore and test certain assumptions concerning the role of the media in its coverage of the Olympic Games, US men's and women's basketball in particular, and its perceived impact on brand image of the athletes' performance from a fan's motivational and financial perspective.Design/methodology/approachUses and gratifications theory and sport fan motivation scales were used to identify potential impacts of media coverage and branding on athletic performance. Based on a study of 143 working professionals that identified themselves as Olympic sport fans in the Pittsburgh, PA metropolitan area, several hypotheses were tested.FindingsThe most to least important factor-based constructs found from a PCA (Principal Components Analysis)/factor analysis included competitiveness, fan commitment, media connections, media impacts, demographics and financial impacts. When using the construct athletic performance at the Olympic level as the dependent variable, results suggested that competitiveness, media connections and fan commitment were significant for males only, while only media connections for significant for females. Males were found to be more player-centric than females, willing to be more focused on the competitive nature of the Olympic Games and to dedicate more money for such activities.Originality/valueFocusing on Olympic Games and associated athletes' competitive nature opens a unique perspective from fan's gender perspective.

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Electronic intervention and platforms and their impacts on crowdfunding behaviour

Cockrell

Meyer

Smith

2016

IJBIS

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Gender preferences concerning identity theft and technology-related issues with sports e-ticketing

Cited by 7 publications

References 38 publications

Understanding sport event ticket-type preference in a forced e-ticket environment

Understanding sport event ticket-type preference in a forced e-ticket environment

Olympic Games, media coverage and brand image/performance from fan and gender perspectives

Electronic intervention and platforms and their impacts on crowdfunding behaviour

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