2021
DOI: 10.23969/jrak.v13i1.3486
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Gender in Mobile Wallet Adoption by Using Utaut Model

Abstract: Mobile wallets (m-wallets) have replaced physical wallets and also replaced the use of debit and credit cards. This study aims to analyze the effect of gender on m-wallet adoption by using the UTAUT model. The research used quantitative approach with primary data was done by distributing online questionnaires. The sample was using purposive sampling and obtained 290 m-wallet users in Batam City who made a transaction through digital-based payment application during five months. The data analysis utilized SEM P… Show more

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Cited by 3 publications
(2 citation statements)
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“…These apps served as manuals for travellers, eliminating the need for manual registration processes at the airport and making tasks easier to complete (Tussyadiah et al, 2008;Tussyadiah & Zach, 2012;Verkasalo et al, 2010;Wang et al, 2012). With the availability of mobile applications, travellers can make online arrangements for accommodation, and mobile wallet (Ompusunggu & Anugrah, 2021), navigate to destinations, book transportation and flight tickets, and purchase entry tickets to tourist or recreational destinations. Transportation bookings within travel destinations can also be made through mobile applications, destination information is easily accessible, and food can be ordered online without visiting restaurants.…”
Section: Discussionmentioning
confidence: 99%
“…These apps served as manuals for travellers, eliminating the need for manual registration processes at the airport and making tasks easier to complete (Tussyadiah et al, 2008;Tussyadiah & Zach, 2012;Verkasalo et al, 2010;Wang et al, 2012). With the availability of mobile applications, travellers can make online arrangements for accommodation, and mobile wallet (Ompusunggu & Anugrah, 2021), navigate to destinations, book transportation and flight tickets, and purchase entry tickets to tourist or recreational destinations. Transportation bookings within travel destinations can also be made through mobile applications, destination information is easily accessible, and food can be ordered online without visiting restaurants.…”
Section: Discussionmentioning
confidence: 99%
“…Currently digital technology is centered on mobile phones and internet networks. Because the level of use of digital application-based payment services depend on mobile devices since it is easier and more practical to carry out daily transactions (Ompusunggu & Anugrah, 2021). Mobile phones have become a communication tool and also help fulfill many daily needs, so banks are required to create innovations that can bring banking services directly into customers hands without the need for face-to-face meetings and make transactions more cashless.…”
Section: Introductionmentioning
confidence: 99%