Gambaran Tingkat Kepuasan Wisatawan Asing Terhadap Mutu Pelayanan Kesehatan Gigi Dan Mulut Di Bali Dental Clinik 911 Denpasar Tahun 2020

Abstract

Bali Dental Clinic 911 is Dental and Oral Health Service which located in Denpasar. The kind of service in the Clinic, include; preventive, kurative, and rehabilitave in dental health, for Indeonesian and foreigns.The data shows that patients visiting in 2016 are 5,043, in 2017 are 5,830, and in 2018 are 6,350, majority patients from Austria. The goals of this research is to know the descriptive of satisfaction of foreigns tourism toward dental and oral services in Bali Dental Clinic 911 in 2020. This is a descriptive research with survey. The respondents in this research were all foreigns tourism who were visit Bali Dental Clinic 911 Denpasar in March 2020, with the total number of respondents are 50.The result of this research shows that: reliability demention with very satisfaction (91,5%), Responsiveness demention with very satisfaction (87,3%), assurance demention with very satisfaction (92%), Emphaty demention with very satisfaction (90%), tangibles demention with very satisfaction (85%). The conclussion of this research shows that majority foreigns tourism who were visit Bali Dental Clinic 911 Denpasar in March 2020 got very satisfaction services in dental and oral health

Hubungan Sikap dan Tingkat Pengetahuan Wisatawan terhadap Pemanfaatan Klinik Wisata di Desa Canggu, Bali

“…Penelitian lain menunjukkan baiknya tingkat kepuasan wisatawan terhadap mutu layanan salah satu klinik gigi internasional di Bali. Tingkat kepuasan dari wisatawan ini ini perlu dilihat dari berbagai dimensi antara lain reliability, responsiveness, assurance, empathy, tangibles (Gejir et al, 2021). Hal ini tentunya perlu diikuti layanan kesehatan lain seperti klinik wisata untuk meningkatkan layanan yang diberikan utamanya untuk wisatawan.…”

Experience of nurses in homecare foreign patients at the Bali multinational clinic: An action research study

“…According to Swanburg (2000) in Parellangi [13], nursing management is a group of nurse managers who manage the organization and business of nursing which ultimately nursing management becomes the process by which nurse managers carry out their profession. [15] stated that Servqual can be measured by five dimensions of satisfaction, namely reliability, responsiveness, assurance, empathy, and tangibles.…”

“…Al-Assaf (2009) in Gejir et al [15], explains that quality can also be measured. A system usually consists of three components: input, process, and output.…”

“…The specific objectives of program evaluation are to measure program achievement and progress, dedicate and solve problems, assess program effectiveness and efficiency, direct the allocation of program resources, and collect information needed to revise policies. Parasuraraman, et al (1988) in Gejir et al[15] stated that Servqual can be measured by five dimensions of satisfaction, namely reliability, responsiveness, assurance, empathy, and tangibles.…”