Fuzzy VIKOR method: A case study of the hospital service evaluation in Taiwan

Chang, Tao-Chih

doi:10.1016/j.ins.2014.02.118

Cited by 220 publications

(114 citation statements)

References 101 publications

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“…It then determines the positive-ideal solution and the negative-ideal solution to aid in ranking and selection [26]. The underlying principle of the VIKOR MCDM method is to deal with ranking and selection of alternatives which have multiconflicting or non-commensurable criteria [27].…”

Section: Fuzzy Vikor Methodsmentioning

confidence: 99%

Fuzzy Vikor Approach: Evaluating Quality of Internet Health Information

Afful-Dadzie¹,

Nabareseh²,

Oplatková³

2014

Annals of Computer Science and Information Systems

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Abstract-Proliferation of health related information on the internet is both welcoming and a concern. For instance when solicited information goes wrong, it tends to have dire consequences on the general public. Assessing the quality of internet health information is often difficult but a rational and systematic approach can be useful in evaluating the quality of the services they render to the public. The paper proposes a fuzzy VIKOR framework for evaluating and ranking internet health information providers under a fuzzy environment where uncertainties and subjectivities are catered for with linguistic variables. Linguistic variables with triangular fuzzy numbers (TFN) are used to evaluate weights of the evaluation criteria and the rankings of each internet health information provider. A numerical example is demonstrated using HIV/AIDS online information providers in the most adult prevalent country in the world. The proposed method is compared with TOPSIS and can be applied in evaluating the quality of other specific internet health information providers.

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Section: Fuzzy Vikor Methodsmentioning

confidence: 99%

Fuzzy Vikor Approach: Evaluating Quality of Internet Health Information

Afful-Dadzie¹,

Nabareseh²,

Oplatková³

2014

Annals of Computer Science and Information Systems

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“…In one of the recent studies, Chang [52] proposes using fuzzy VIKOR method to provide a systematic process for evaluating hospital service quality. In this approach the uncertainty, subjectivity and vagueness are addressed with linguistic variables which are represented as triangular fuzzy numbers.…”

Section: Prometheementioning

confidence: 99%

“…Chang [52] uses fuzzy VIKOR method to consolidate the service quality performance ratings of five medical centers in Taiwan. The evaluation model is composed of 33 criteria and a group of evaluators assess the alternatives.…”

Section: Prometheementioning

confidence: 99%

Fuzzy Multicriteria Decision-Making: A Literature Review

Kahraman¹,

Onar²,

Öztayşi³

2015

IJCIS

432

194

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Multicriteria decision-making (MCDM) refers to making decisions in the presence of multiple and usually conflicting criteria. Fuzzy decision-making is used where vague and incomplete data exist for the solution. Fuzzy multicriteria decision-making is one of the most popular problems handled by the researchers in the literature. In this paper, we survey the latest status of fuzzy multicriteria decision-making methods and classify these methods dividing into two parts: fuzzy multiattribute decision-making (MADM) and fuzzy multiobjective decision-making (MODM). Most of the publications are on fuzzy MADM since there are a plenty of classical multiattribute decision-making methods in the literature. Tabular and graphical illustrations for each method are given.

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“…IT Demand has increased with the development of high bandwidth telecommunications networking and database systems that allow businesses to operate in a global way (Ghobakhloo at al., 2011). Overall performance of service system depends upon many factors (Chang, 2014). During last few years, IT adoption has generated a milestone in banking transactions through the increased use of ATMs in developing countries like India (KPMG, 2015).…”

Section: Introductionmentioning

confidence: 99%