FTiS: A new model for effective urban management: A case study of urban systems in Iran

Akhondzadeh-Noughabi, Elham; Alizadeh, Somayeh; Ahmadvand, A M; Minaei-Bidgoli, Behrouz

doi:10.1016/j.cities.2012.12.004

Cited by 14 publications

(19 citation statements)

References 52 publications

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“…Figure 1 depicts the procedure of this method. citizen relationship management, the issues related to finance are not important; we can use satisfaction and executive function for revenue [14]. In this research, the '137 databases' of Bojnourd city, which is located in north-east of Iran, is analyzed.…”

Section: K-means Algorithmsmentioning

confidence: 99%

“…In another study performed by Akhondzade-Noughabi et al on the '137 system' of Tehran municipality, citizens' complaints were categorized using a K-means algorithm. They also examined citizen satisfaction in their study [14]. The mentioned studies have some drawbacks.…”

Section: Introductionmentioning

confidence: 99%

“…We used the RFM model to identify and prioritize the requirements. Regarding citizen relationship management, the issues related to finance are not important; we can use satisfaction and executive function for revenue [14].…”

Section: Introductionmentioning

confidence: 99%

“…In this research, BA was used to optimize the clustering. In addition, the result of K-means as a popular clustering algorithm [14], and BA was compared.…”

Section: Introductionmentioning

confidence: 99%

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Evaluating Citizen Satisfaction and Prioritizing Their Needs Based on Citizens’ Complaint Data

et al. 2019

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Citizen Relationship Management (CiRM) is one of the important matters in citizen-centric e-government. In fact, the most important purpose of e-government is to satisfy citizens. The ‘137 system’ is one of the most important ones based on the citizen-centric that is a municipality phone based request/response system. The aim of this research is a data-mining of a ‘137 system’ (citizens’ complaint system) of the first district of Bojnourd municipality in Iran, to prioritize the urban needs and to estimate citizens’ satisfaction. To reach this, the K-means and Bees Algorithms (BA) were used. Each of these two algorithms was executed using two different methods. In the first method, prioritization and estimation of satisfaction were done separately, whereas in the second method, prioritization and estimation of satisfaction were done simultaneously. To compare the clustering results in the two methods, an index was presented quantitatively. The results showed the superiority of the second method. The index of the second method for the first needs in K-means was 0.299 more than the first method and it was the same in two methods in BA. Also, the results of the BA clustering were better at it because of the S (silhouette) and CH (Calinski-Harabasz) indexes. Considering the final prioritization done by the two algorithms in two methods, the primary needs included asphalt, so specific schemes should be considered.

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Section: K-means Algorithmsmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

“…In this research, BA was used to optimize the clustering. In addition, the result of K-means as a popular clustering algorithm [14], and BA was compared.…”

Section: Introductionmentioning

confidence: 99%

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Evaluating Citizen Satisfaction and Prioritizing Their Needs Based on Citizens’ Complaint Data

et al. 2019

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“…Substitution of institutional interaction by institutional conflict in microand macro-scale urban management leads to the decreased effectiveness of urban management practices in implementation phase, even with the best goal and plan. Because micro-and macro-scale urban planning requires the engagement and integration of all managerial (public and private) sectors to implement developed plans along each other (by maintaining institutional independence) [6]. However, the reason of weak managerial synergy is centralized structure of urban management and absence of many stakeholders and influential members in the urban management process.…”

Section: Introductionmentioning

confidence: 99%

Empowerment of the institutional-managerial structure by urban sustainable development approach and fuzzy QSPM

Moazeni

2016

Teh. vjesn.

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Original scientific paper Most today's cities are faced with many institutional and managerial problems, including lack of integration of administrative and regulatory agencies dealing with metropolitan issues, similar approaches to urban management in servicing residents of various localities, lack of efficient decision-making tools, information and documents. The purpose of this study is to identify and explain the strengths and weaknesses, opportunities and threats (SWOT) points of the institutional-managerial structure of Tehran city and to provide strategies to turning weaknesses into strengths and threats into opportunities in order to empower the institutional-managerial structure of Tehran city. To identify internal strengths and weaknesses as well as external opportunities and threats points, SWOT analysis model is used. Then, this paper applies fuzzy quantitative strategic planning matrix (fuzzy QSPM) to prioritize strategies for empowering the institutional-managerial structure of Tehran city. The results show that the highest priority strategy is "to develop a comprehensive, strategic and long-term plan for sustainable urban development in urban management system". Keywords: empowerment; fuzzy QSPM; sustainable urban development; TehranDavanje većih ovlasti institucionalno-upravljačkoj strukturi primjenom pristupa urbanog održivog razvoja i neizrazite matrice kvantitativnog strateškog planiranja (QSPM)Izvorni znanstveni članak Većina današnjih gradova suočena je s mnogim institucionalnim i upravljačkim problemima, uključujući nedostatak integracije u administrativnim i regulatornim agencijama koje se bave problemima metropole, sličnih pristupa upravljanju gradom kad se radi o pružanju usluga na različitim lokalitetima, nedostatak učinkovitih alata za donošenje odluka, informacija i dokumenata. Cilj ovog istraživanja je da se prepoznaju i objasne snaga i slabosti, mogućnosti i prijetnje (SWOT) institucionalno-upravljačke strukture Teherana i da se pronađu strategije kojima bi se slabosti pretvorile u snagu, a prijetnje u mogućnosti u svrhu davanja većih ovlasti institucionalno-upravljačkoj strukturi Teherana. Kako bi se prepoznala unutarnja snaga i slabosti kao i vanjske mogućnosti i prijetnje, primijenjen je model SWOT analize. U radu se zatim primjenjuje neizrazita matrica kvantitativnog strateškog planiranja (fuzzy QSPM) kako bi se dalo prvenstvo strategijama za davanje ovlasti institucionalno-upravljačkim strukturama Teherana. Rezultati pokazuju da se najveća prednost daje strategiji "za razvoj sveobuhvatnog, strateškog i dugoročnog plana održivog urbanog razvoja u sustavu upravljanja gradom".

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Analyzing public participant data to evaluate citizen satisfaction and to prioritize their needs via K-means, FCM and ICA

Ghodousi

Alesheikh

Saeidian

2016

Cities

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FTiS: A new model for effective urban management: A case study of urban systems in Iran

Cited by 14 publications

References 52 publications

Evaluating Citizen Satisfaction and Prioritizing Their Needs Based on Citizens’ Complaint Data

Evaluating Citizen Satisfaction and Prioritizing Their Needs Based on Citizens’ Complaint Data

Empowerment of the institutional-managerial structure by urban sustainable development approach and fuzzy QSPM

Analyzing public participant data to evaluate citizen satisfaction and to prioritize their needs via K-means, FCM and ICA

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