From Satisfaction in Eco-Tourism to Loyalty in a National Park

Carvache‐Franco, Mauricio; Carvache‐Franco, Orly; Carvache‐Franco, Wilmer; Buele, Cesar Villagómez

doi:10.30892/gtg.28115-462

Cited by 9 publications

(12 citation statements)

References 47 publications

(61 reference statements)

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“…Thus, environmental responsibility in tourism refers to responsible travel, which is especially carried out towards some natural protected conservation areas . Recent studies have researched the ecotourism potential and zoning, nature protection and sustainable tourism interaction as well as residents' perceptions towards protected areas and ecotourism (Balist et al, 2019;Carvache-Franco et al, 2018;Carvache-Franco et al, 2020;Jojić et al, 2018;Šiljeg et al, 2019;Stojanović et al, 2018).…”

Section: Literature Reviewmentioning

confidence: 99%

The perceived value in ecotourism related to satisfaction and loyalty: A study from Costa Rica

Carvache‐Franco¹,

Pérez-Orozco²,

Carvache‐Franco³

et al. 2020

Geographica Pannonica

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Ecotourism allows activities in contact with nature in protected natural areas to contribute to environmental care. This study seeks to establish the dimensions of perceived value in ecotourism and analyze its relationship with satisfaction and loyalty. It was an in situ research carried out in two protected areas of Costa Rica: Arenal National Park and Caño Negro National Wildlife Refuge. The sample consisted of 310 surveys for domestic and foreign tourists. The data were interpreted through a factorial analysis to identify the dimensions that make up the perceived value. Also, Spearman's correlation technique and the stepwise multiple regression method were used to find the relationships among the variables. The findings show that there are three dimensions of perceived value: economic-functional, emotional, and social. Overall satisfaction and loyalty had a high average score, and the dimensions found are significantly and positively related to overall satisfaction. The "economic-functional value" dimension has a greater influence on overall satisfaction, and the "emotional value" dimension is the most significant predictor of the intentions to return, recommend, and say positive things about the ecotourism destination.

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Section: Literature Reviewmentioning

confidence: 99%

The perceived value in ecotourism related to satisfaction and loyalty: A study from Costa Rica

Carvache‐Franco¹,

Pérez-Orozco²,

Carvache‐Franco³

et al. 2020

Geographica Pannonica

Self Cite

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“…In addition, ecological and nature experiences, signboards, and accessibility, which are found in general parks [16][17][18], were rated relatively highly in GLP, indicating that GLP is not just regarded as a simple park. On the other hand, the ratings were lower for nearby eateries, entertainment inside and outside the park, and interpretations, unlike for tourism destinations [11,12,14,15] and ecotourism sites [35,[54][55][56]. This suggests that, although the park has attributes as an overall leisure and tourism destination, more effort is needed to raise its level.…”

Section: Discussionmentioning

confidence: 99%

“…Whereas various entertainment and experience activities are emphasized at general tourism sites, experiential activities that can be performed with natural resources (e.g., authentic interactions with nature, activities with live animal) and waterside experiences (e.g., canoeing, fishing, kayaking) are emphasized at ecotourism sites [25,35]. Interpretation conveys knowledge and increases visitors' eco-friendly behaviors [54][55][56]. Given that various studies are being conducted on interpretation design and training, and given the relation between interpretation and satisfaction, it is evident that interpretation is a major attribute of ecotourism sites [34,57].…”

Section: Destination Attributes Of Parks Tourism Destinations and Eco...mentioning

confidence: 99%

“…Considering the characteristics of the study site, the concept of destination attributes was based on previous research on general park sites, tourism sites, and ecotourism sites that emphasize services, programs, and surrounding connections, and large-scale national parks that emphasize ecology and nature [11,12,[14][15][16][17][18]35,[54][55][56]. As a result, the following 11 items were included as variables: diversity of natural and ecological resources, landscape management, signboards, waterside resources, interpretations (ecology/nature), cultural experiences (performances/festivals/events), ecological and nature experiences, convenience facilities (toilets/benches), accessibility (parking/public transportation), nearby entertainment (performances/festivals/tourism), and nearby eateries (restaurants/cafes).…”

Section: Data Collection and Measuresmentioning

confidence: 99%

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Understanding Visitors at an Urban Park by Profiling of Destination Attributes

Baek¹,

Kim

et al. 2021

Sustainability

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A park has a variety of attributes, providing beautiful natural scenery and a place to rest as well as a cultural space in which performances and events are held. This study aimed to examine the various destination attributes that a place has, specifically, the resources of an urban park, by profiling visitors according to these destination attributes. The study setting, Gwanggyo Lake Park (GLP), is located in Suwon City and is in the limelight as an eco-friendly leisure and tourism destination in South Korea. As a result of profiling 595 visitors through an application of Latent Profile Analysis (LPA), three types of profiles were obtained: “Relaxation Leisure Seekers (RLS),” “Nature Environment Seekers (NES),” and “Ecological Experience Seekers (EES).” There were differences by type in visiting patterns, environmental propensity, distance from residence, and income. The results allow a better understanding of the various attributes of the park as an ecological tourism destination by visitor profile and profile-specific characteristics. Due to COVID-19, more people are visiting parks, which are natural outdoor spaces. This study provides implications for both theoretical and practical aspects of natural resource management in that it profiles visitors by highlighting parks as both leisure and tourism destinations.

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“…Ivyanno (2013) suggested that if tourists are satisfied with the activities and the service quality of the tourist site, they tend to recommend it to their friends and relatives. Thereby, satisfaction has a positive impact on word-of-mouth intention, which is an essential factor to attract tourists (Carvache-Franco et al, 2020;Hossain et al, 2021). Therefore, the following hypothesis is stated:…”

Section: Satisfaction With the Destination Effects Word-of-mouth Intentionmentioning

confidence: 98%

Impacts of Pushing and Pull Factors on Tourist Satisfaction and Return Intention Towards River Tourism in Can Tho City, Vietnam

Nguyen¹,

Nam²

2021

GTG

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This study was conducted to demonstrate the impacts of push and pull factors on tourist satisfaction and behavioural intention of visitors towards Can Tho City river tourism. Structural Equation Modeling (SEM) was used to analyse the data. Research data were collected by direct interviews with 235 visitors who have experienced the river tour in Can Tho City. The research has shown that push and pulls factors positively affect destination satisfaction. Besides, destination satisfaction promotes the return intention, willingness to pay, and positive word of mouth of visitors towards river tourism. The study proposes important implications to effectively use river tourism image of Can Tho City, thereby attracting both domestic and foreign tourists. These solutions may help improve the tourism industry of the city.

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From Satisfaction in Eco-Tourism to Loyalty in a National Park

Abstract: Ge eo oJ Jo ou ur rn na al l o of f T To ou ur ri is sm m a an nd d G Ge eo os si it te es s Year X

Cited by 9 publications

References 47 publications

The perceived value in ecotourism related to satisfaction and loyalty: A study from Costa Rica

The perceived value in ecotourism related to satisfaction and loyalty: A study from Costa Rica

Understanding Visitors at an Urban Park by Profiling of Destination Attributes

Impacts of Pushing and Pull Factors on Tourist Satisfaction and Return Intention Towards River Tourism in Can Tho City, Vietnam

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