From sad to happy to happier: Emotion regulation strategies used during a vacation

Gao, Jie; Kerstetter, Deborah L.

doi:10.1016/j.annals.2017.12.004

Cited by 58 publications

(45 citation statements)

References 72 publications

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“…Frew (2006a;2006b) was amongst the first to identify the pivotal role of humour in the motivation and ultimate satisfaction levels of tourists, since it creates high levels of post-trip satisfaction, repeat visits, positive word of mouth recommendation and consequently helps to enhance the economic and social state of the destination. This is also confirmed by Gaoa & Kerstetterb (2018), who state that using humour evokes positive emotions and a feel-good feeling about the situation tourists are in, which is a state that is desirable during a vacation or travel.…”

Section: Experience Design and Humoursupporting

confidence: 55%

Travel back to school: use of humour in intertwining of objective authenticity and staged experiences

Turnšek

Župančič²,

Pavlakovič

2019

EJHR

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From living museums to heritage escape rooms, edutainment is becoming a norm in heritage interpretation, yet not much is known of the specific role humour plays in the creation and performance of such educational products. This paper explores concepts of authenticity, functions of humour, and experience design dimensions in an in-depth case study of a tourism product. The product "Smart Head Primary School" is a re-enactment of teaching as it occurred in the 1950s in Slovenia. It became very popular primarily due to its extensive inclusion of humour. The product uses the role of a strict teacher to interpret to the "pupils" (visitors) the prime elements of the region's heritage. To analyse the intertwining of humour with heritage interpretation, the authors combine two research methods: (a) a survey distributed to the visitors of the product, and (b) the in-depth analysis of a transcribed video-recording of a sample performance including the self-analysis and the reflections of one of the "teachers". The results show that with the use of humour, visitors are able to perceive and recognize the difference between objective and constructive authenticity more effectively.

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Section: Experience Design and Humoursupporting

confidence: 55%

Travel back to school: use of humour in intertwining of objective authenticity and staged experiences

Turnšek

Župančič²,

Pavlakovič

2019

EJHR

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“…In this liminoid zone the expectations are to have fun with other participants, be friendly and be in a good mood, regardless of bad weather, illness or poor sanitation (cf. Gao and Kerstetter, 2018). Some festival goers describe how even though they went alone they did not feel lonely since, inside the festival community, people made friends and took strangers into their group.…”

Section: Findings and Discussionmentioning

confidence: 99%

Emotion, memory and re-collective value: shared festival experiences

Wood

Kinnunen²

2020

IJCHM

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Purpose This study aims to explore how emotionally rich collective experiences create lasting, shareable memories, which influence future behaviours. In particular, the role of others and of music in creating value through memories is considered using the concept of socially extended emotions. Design/methodology/approach Over 250 narratives were gathered from festival attendees in the UK and Finland. Respondents completed a writing task detailing their most vivid memories, what made them memorable, their feelings at the time and as they remembered them, and how they shared them. The narratives were then analysed thematically. Findings Collective emotion continues to be co-created long after the experience through memory-sharing. The music listened to is woven through this extension of the experience but is, surprisingly, not a critical part of it. The sociality of the experience is remembered most and was key to the memories shared afterwards. The added value of gathering memorable moments, and being able to share them with others, is clearly evidenced. Practical implications The study highlights the importance of designing events to create collective emotional moments that form lasting memories. This emphasizes the role of post-experience marketing and customer relationship building to enhance the value that is created customer-to-customer via memory sharing. Originality/value The research addresses the lack of literature exploring post-event experience journeys and the collective nature of these. It also deepens a theoretical understanding of the role of time and sociality in the co-creation and extension of emotions and their value in hospitality consumption. A model is proposed to guide future research.

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“…To help fill this gap in the literature, this paper reports the results of a survey of front-line bank staff carried out in China and found that surface acting reduced their well-being, a relation that was lacking in the Western context. Individualism encourages outward displays of emotion in Western culture [56], whereas the group harmony is more valued in the Chinese collectivistic culture than an individual's expression of emotions [57,58]. Because of the collectivistic culture, Chinese workers often manage and moderate emotions, and in some cases, they repress emotions, which leads to a greater level of anxiety and fear [59][60][61].…”

Section: Discussionmentioning

confidence: 99%

How Does Emotional Labor Impact Employees’ Perceptions of Well-Being? Examining the Mediating Role of Emotional Disorder

et al. 2019

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Since bank employees are prone to high psychological pressure, it is key to explore the influencing mechanism of their emotional labor so as to relieve their pressure, as well as improve organizational performance and service quality. This study aimed to investigate the effects of emotional labor on bank employees’ well-being and to determine the mediating role of emotional disorder in this relationship. Employees responded to a survey regarding their use of emotional labor as well as perceptions of their well-being and emotional disorder. The results showed that employees’ use of emotional labor was related to their perceptions of well-being and confirmed the mediating role of emotional disorder in this relationship. The results indicated that surface acting has a significant negative impact on employee well-being, while deep acting has a significant positive impact. Moreover, emotional disorder played a role in mediating emotional labor and employee well-being, and emotional disorder was positively correlated with surface acting and negatively correlated with deep acting. The results revealed that developing deep-acting skills is important for increasing front-line bank staff’s well-being in China, who are accustomed to repressing their emotions, and emotional disorder might occur more often than has been previously believed, which worsens their well-being.

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From sad to happy to happier: Emotion regulation strategies used during a vacation

Cited by 58 publications

References 72 publications

Travel back to school: use of humour in intertwining of objective authenticity and staged experiences

Travel back to school: use of humour in intertwining of objective authenticity and staged experiences

Emotion, memory and re-collective value: shared festival experiences

How Does Emotional Labor Impact Employees’ Perceptions of Well-Being? Examining the Mediating Role of Emotional Disorder

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