“…Knowledge is considered a key element in NPD and can be acquired not only at the individual level but also at the organizational level (Yan et al , 2021; Keszey, 2018; Filieri and Alguezaui, 2014). As such, prior studies emphasize that high-quality NPD requires knowledge from external cooperative enterprises (Li and Yu, 2021) or the involvement of individuals with different knowledge (Goffin and Koners, 2011; Del Vecchio et al , 2020). For example, when developing new products, firms can leverage the knowledge of individual customers (Taghizadeh et al , 2018) through crowdsourcing (Cappa et al , 2019).…”