Forgiveness and Culture: An Interdisciplinary Dialogue

Feigenblatt, von; Federico, Otto

doi:10.2139/ssrn.1749687

Cited by 9 publications

(10 citation statements)

References 8 publications

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“…The study of the relationship between individualism-collectivism and forgiveness as a coping behavior within a stressful event found individualismcollectivism influenced customer forgiveness. Collectivist people are more likely to have forgiveness than individualist (Neto and Mullet 2004, Takaku et al 2001, Zourrig et al 2009) because of collectivist culture placing a high value on the interdependence and empathy (Feigenblatt 2010). Benevolence and good will maintain relationships (Zourrig et al 2009).…”

Section: H 2 : the Passengers From Collectivist And Individualist Culmentioning

confidence: 99%

The Roles of Forgiveness towards Repurchase Intentions from a Cross Cultural Perspective

Noth¹,

Jaroenwanit²,

Brown³

2015

AJBE

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This paper aims to investigate the relationship between forgiveness towards repurchasing intentions from a cross cultural perspective. The study was conducted in the airline industry where customers believed the airline service was not up to expectations. The survey used questionnaires to collect data from Thai and European passengers who had perceived failure of service experienced in the international airline. The result of this study found that Thai and European customers have a different degree of collectivism and forgiveness. Collectivism culture has a positive effect to forgiveness and repurchase intention. Furthermore, customer forgiveness has a positive relationship with the customer's intention to repurchase. More specifically, the study incorporates customer forgiveness as a mediator, thus forgiveness can be influenced by cultural values and can perform the role as a coping strategy by the customer to release negative emotional responses from a service failure and open a gate of opportunity for a customer repurchase intention.

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Section: H 2 : the Passengers From Collectivist And Individualist Culmentioning

confidence: 99%

The Roles of Forgiveness towards Repurchase Intentions from a Cross Cultural Perspective

Noth¹,

Jaroenwanit²,

Brown³

2015

AJBE

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“…Many scholars have brought to the attention of the academic community the need for interdisciplinary dialogue (Feigenblatt, 2010;Kuhn, 1996;Sponsel, 1994;Wellin & Fine, 2007). The reasons for greater dialogue across disciplinary borders are varied and cover a wide range of issues.…”

Section: Discussionmentioning

confidence: 99%

El caso de una agenda de investigación sobre liderazgo ecléctica y flexible: Cómo abordar la justicia social y la diversidad en el lugar de trabajo del siglo XXI

2022

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The workplace is becoming increasingly diverse and therefore issues of social justice and inclusion have rise to the top of the list of concerns of many management teams. Nevertheless many managers find themselves at a loss in terms of understanding the implications of the international concern on issues of social justice. A holistic approach to diversity and social justice in the workplace requires an applied anthropological perspective as well as an interdisciplinary perspective. The present paper argues that managers and leaders in general can borrow some very simple and useful techniques from applied anthropology and education in order to foster a more inclusive and just workplace.

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“…Knowledge on religious values can strengthen a person's understanding on forgiveness concept [22]. In addition, forgiveness process can also be interpreted as intrapersonal experience attached to social relation context and involved a particular mistake [23]. It later characterizes self-worth that influences forgiveness.…”

Section: Javanese Cultural Values and Forgivenessmentioning

confidence: 99%

Forgiveness among Javanese College Students: The Role of Cultural Values and Personality Trait

Nashori¹,

Diana²,

Syamila³

et al. 2020

Proceedings of the Proceedings of the 1st International Conference on Religion and Mental Health, ICRMH 2019, 18 - 19 September

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This present study is aimed to find out the correlation between Javanese cultural values orientation, personality trait, and forgiveness among Javanese college students. We propose several hypothesis: (a) there would be a positive and significant correlation between Javanese cultural values orientation and forgiveness, (b) there would be a positive and significant correlation between agreeableness, openness, conscientiousness, extraversion and forgiveness, (c) there would be a negative and significant correlation between neuroticism and forgiveness. A hundred students participated this study by filling out three questionnaires: forgiveness scale, cultural value orientation scale, and personality trait scale. Pearson correlation analysis shows that all hypothesis was accepted.Javanese college students encounter various life issues like students at large. A study by Nashori, Iskandar, Setiono, and Siswadi [11] mentions that Javanese who lives in Yogyakarta have low level of forgiveness (16.7%) and medium level of forgiveness (67.8%). As a part of Javanese society, the students live the principles of Javanese culture. Kuntari [12] states that Javanese culture teaches individual to recall the kindness of others and overlook their mistakes (in Javanese: mikul dhuwur mendhem jero) and able to give in for a better life at a later time (wani ngalah luhur wekasane). These principles inspire the Javanese college students in responding to life issues rationally.Forgiveness that individual demonstrates are influenced by several factors. One of them is cultural value. It is shown in Benedict's research [13] that culture can create pleasant and affectionate individuals. When the culture nurtures positive values, it creates positive attitudes among individuals who live in it. Accordingly, it includes forgiveness. Benedict's conclusion is based on an in-depth study in numerous Indian tribes in America, like Zuni, Arapesh, Dakota, and Eskimo.When it is adapted to the context of Javanese culture, it can be said that life values in the culture will encourage forgiveness among Javanese. The orientation of Javanese cultural values has three dimensions, namely self-orientation, religious orientation, and collective orientation [14]. Nurwianti and Oriza [15] mention that an ethnic can significantly demonstrate forgiveness since its values put emphasis on its relation with God. In this ethnic, a forgiving God inspires the devotees to be forgiving too.In addition, forgiveness is closely related to personality traits. McCullough [16] is the expert that highlights the relation between personality traits and forgiveness. The conclusion is strengthened with an empirical finding by Firdaus [17] which mentions that openness, agreeableness, and extraversion are positively correlated to forgiveness. Meanwhile, neuroticism and conscientiousness are negatively correlated to forgiveness. Thus, traits, like, openness, agreeableness, and extraversion, can be the predictors of forgiveness.Also, level of education contributes in forgiveness. Nashori,...

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Forgiveness and Culture: An Interdisciplinary Dialogue

Cited by 9 publications

References 8 publications

The Roles of Forgiveness towards Repurchase Intentions from a Cross Cultural Perspective

The Roles of Forgiveness towards Repurchase Intentions from a Cross Cultural Perspective

El caso de una agenda de investigación sobre liderazgo ecléctica y flexible: Cómo abordar la justicia social y la diversidad en el lugar de trabajo del siglo XXI

Forgiveness among Javanese College Students: The Role of Cultural Values and Personality Trait

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