“…According to Fung (2014), the typical criteria for processes suitable for RPA are: • low cognitive requirements (it is hardly possible for complex processes with many complicated tasks to be handled by RPA); • no requirement for the access to multiple systems as RPA is applied on top of existing applications; • relatively frequently performed processes and tasks are good candidates for RPA implementation; • processes with a high probability of human error and limited exceptions should be selected first for RPA. Over the last few years, digital transformation was mostly influenced by such technologies as cloud, edge computing, IoT, and AR (Gudanowska, 2017;Siderska & Jadaan, 2018;Ślusarczyk, 2018;Ejdys et al, 2019;Krykavskyy, 2019;Nosalska & Mazurek, 2019;Gudanowska & Kononiuk, 2020;Halicka, 2020). However, analytics emphasise that up to 2020, a set of such technologies will be supplemented with others that will significantly affect the digital revolution, namely, 5G, AI, advanced analytics, Machine Learning, blockchain (Hofbauer & Sangl, 2019), conversational AI, XaaS, connected vehicles, autonomous drones, and smart cities (Szpilko, 2020;Forbes, 2019;Winkowska et al, 2019).…”