FISHERIES SERVICE PORT (Study of Public Services in the Technical Implementation Unit Pondokdadap Coastal Fisheries Port, East Java Province)

Abstract

This research aims to review public services at the Technical Implementation Unit of the Pondokdadap Coastal Fisheries Port, explain the factors that lead to unprofessional and quality public services and to find models of professional and quality public services in the Technical Implementation Unit. The approach used in this research is qualitative research with a case study design. Data collection techniques used were observation, interviews, and documentation. This study uses descriptive qualitative data analysis techniques and uses data analysis consisting of 3 stages, namely data reduction, data presentation, and drawing conclusions or data verification. Data analysis techniques in this study used the inductive logic approach. The results showed that the service at the Technical Implementation Unit of the Pondokdadap Coastal Fisheries Port was able to meet the needs of the community, but not yet optimal. This is influenced by the lack of numbers and professionalism of human resources, the model of services that are less than the maximum and the limited facilities available. A professional and quality public service model can be supported by applying stop a one-service model that is supported by adequate facilities, professional and moral human resources as well as an effective, efficient and modern governance system and adopts the concept of the organizational governance system of the Regional Public Service Board (BLUD).