“…Many studies have centered on ORM in the banking industry (Malaysia, Taiwan, Spain) over the years (Jaafar, Syamsuddin, & Sarkawi, 2017;Yang, Hsu, Sarker, & Lee, 2017). Moreover, MSPs' ORM in Zimbabwe, Tanzania, and Kenya has been investigated by (Njuguna, Gakure, Waititu, & Katuse, 2017;Siminyu, Clive, & Musiega, 2016). However, it creates a gap in the research of this study regarding the ORM impact on MSPs' results, particularly for emerging countries, given that the institutions and external factors (i.e., political, cultural, and economic environments) differ.…”