“…Beyond probation, it is unclear how officers react to such organizational challenges in a policy context in which risk management and accountabilities have progressively overridden frontline work. And yet, such contexts are more and more numerous: teachers, cops, or doctors, to take only a few examples, are more and more concerned that their decisions or behaviors could be publicized by the (social) media and, in turn, criticized by their hierarchy and the general public (e.g., Terry, 2012). In other words, the Belgian probation services a "critical" case (Flyvberg, 2006) which allows to draw lessons for other, similar contexts.…”