Background: Most of diabetes care happens at the household in which patients resides; and this has larger influences of diabetes management behaviours. Therefore, family members should actively be involved in supporting and caring for patients. Family support is associated with improved coping and quality of life, better diabetes, and health outcomes, including prevention of complications. Conversely, it has been established that patients without family support are likely to experience poor diabetes outcomes and increased mortality.Objectives: To explore existence or non-existence of family support for patients living with diabetes.Methodology: Qualitative method and phenomenological exploratory descriptive design were used to collect data from 25 participants selected using purposive sampling. One-on-one interviews were conducted using voice recorders and field notes for non-verbal cues. The use of unstructured interview guide with a grand tour question enabled probing. The 8 Steps of Tesch’s inductive, descriptive, and open coding technique was used in analyzing data. Measures of trustworthiness were ensured through credibility, transferability, dependability, and confirmability.Results: Participants indicated that they get support from family members with regards to food, exercise, and collection of medication. Diabetic men with sexual dysfunction also reported that they still get support from their wives regarding cooking, healthy eating and being there for them. On contrary diabetic women reported that they do not get sufficient supports from their husbands. Loss of income among diabetic men has been reported as a source of martial conflicts and unsatisfactory support from wives.Conclusion: Overall, this study concludes that family members of diabetic patients are supportive in the care of patients. Conversely, the study found out that men living with diabetes receive support from their beloved wives, whilst women living with diabetes do not get similar support from their husbands. More research on the effectiveness and barriers to family support to patients is recommended. Introduction of family-centred care which is biased to gender should be designed and introduced to enable both genders benefitting from spousal support.