“…Process (and outcome) feedback is most useful when it is provided in a timely manner from multiple, creditable, and reliable sources (Ilgen, Fisher, & Taylor, 1979). Evidence-based practices that can supply public child welfare case managers with this type of feedback information include supervisory case staffings (Barak, Dnika, Pyun, & Bin, 2009;Moyle, 1998); consultations with outside experts; and/or case conferences that include relevant contracted social and human service providers, oversight organizations, and family members (Crea & Berzin, 2009;Pecora et al, 2012). Finally, the more specific the process feedback received, the easier it is for public child welfare case managers to decipher which job skills, problem solving strategies, and knowledge gains were (in)effective and why; what contextual factors led to concomitant performance errors; and what types of corrective action are needed (Goodman, Wood, & Hendrickx, 2004) …”